discoramia

Got my refund. No intention to look for another sports book.
Enjoy christmas everyone.

Got my refund. No intention to look for another sports book.
Enjoy christmas everyone.

AT LAST   I have just received confirmation that the funds locked inside my suspended account that was in a variety of season long sports bets have been voided and a full refund is on the way to me.

Please note that this was thanks to Ecogra. Ecogra acted on my behalf for justice and without them i'd of been waiting until next year.
I'm so happy with the outcome! I hope my story has been an eye opener for you. 
The money has not yet reached my bank yet but when it does I will post to confirm.
 
 

AT LAST   I have just received confirmation that the funds locked inside my suspended account that was in a variety of season long sports bets have been voided and a full refund is on the way to me.

I hope something good comes from this. I've waited nearly 4 months now to hear something good but its been consistently bad news.

Hey man thanks for all these! yeh i do have most of my bets written down on paper and given i have no access its a 'let live' thing.
I'd of cashed out man city by now as i've watched Liverpool drift away but ay guess having no access to the sports book you put your money on gives you little option.
Its been a big lesson / learning curve throughout this experience. I'm awaiting another update this week so we'll see. At first I was like I dont mind my bets standing but as a little bit of time has gone on im thinking no way this is bullshit (which it is).

Bundesliga bets: 14 rounds played this season, 20 remain.
Season Finishing Position: Borussia Dortmund (Top 4)
stake: 455, odds: 1.10, pot.payout: 500.50
notes: currently sit in 3rd on GD 14, PTS 26.
Oddschecker has it currently at 1/8 (1.125.
---
Season Finishing Position Wolfsburg (Top 10)
stake 261, odds: 1.15, pot.payout: 300.15
notes: currently sit in 9th on GD 1, PTS 20.
Oddschecker has it currently at ? (?).
---
Season Finishing Position: RB Leipzig (Top 4)
stake: 333, odds: 1.50, pot.payout: 499.50
notes: currently sit in 2nd on GD 23, PTS 30.
Oddschecker has it currently at 1/12 (1.08).

---
Season Finishing Position: Bayer Leverkusen (Top 4)
stake: 333, odds: 1.50, pot.payout: 499.50
notes: currently sit in 6th on GD 4, PTS 25.
Oddschecker has it currently at 6/4 (2.50).
---
Season Finishing Position: Bayer Leverkusen (Top 6)
stake: 417, odds: 1.20, pot.payout: 500.40
notes: currently sit in 6th on GD 4, PTS 25.
Oddschecker has it currently at ? (?).
---
Season Finishing Position: FC Bayern München (Winner)
stake: 1538.50, odds: 1.30, pot.payout: 2000.05
notes: currently sit in 7th on GD 15, PTS 24. (7 points behind the lead)
Oddschecker has it currently at around the 1/2 (1.50).
---
other bets:
Season Finishing Position: AJAX (Winner) in Netherlands - Eredivisie
stake: 666, odds: 1.65, pot.payout: 1098.90
notes: currently sit in 1st on GD 38, PTS 41. (3 points ahead of 2nd)
Oddschecker has it currently at around the ? (?).
---
To score most goals in the competition: Lionel Messi (Winner)(Spanish La Liga)
stake 313, odds 1.60, pot.payout 500.80
notes: currently (1st) on 12 goals, 1 ahead of 2nd place.
Oddschecker has Messi at 2/9 (1.22)
---
Season Finishing Position: Napoli (Top 4) (Serie A)
stake: 441, odds: 1.14, pot.payout: 502.74
notes: currently sit in 7th on GD 5, PTS 21. (8 points behind 4th)(15 matches played)
Oddschecker has it currently at 21/20 (2.05).
---
Season Finishing Position: Juventus (Winner) (Serie A)
stake: 689.80, odds: 1.45, pot.payout: 1000.21
notes: currently sit in 2nd on GD 11, PTS 36. (2 points behind the lead)
Oddschecker has it currently at around the 1/2 (1.50).
---
To score most goals in the competition: Kylian MBAPPE (Winner)(French, Ligue 1)
stake 357.22, odds 1.40, pot.payout 500.11
notes: currently (6th) on 7 goals, 4 behind the leader Wissam BEN YEDDER.
Oddschecker has Mbappe at ? (?).
 
 

Maybe they felt uncomfortable with someone depositing a large amount and quickly placing all the big bets , kind of like card counting is legal but casinos will ban card counters/tell them to back off and not book any more action.

Were you able to deposit £15K in one day? How much time did you spend on thinking/evaluating/considering on the sports bets before placing the bets? But at least you didn't make a rash deposit and lose it on slots. That screenshot of that 5k deposit looks like something the Bandit was doing during his Reel King adventure.

None of my ID or SOF were rejected, they were accepted and they decided to suspend me following providing it, I still don't know why and when I ask they just say your account has been suspended and cannot be re-opened lol.
Anyway, think I may just have to accept the fate of the bets the way its looking.
 

Oh here we go... another poor response.
T&C's A3.2 has nothing to do with my issue. In fact, there is no error in my bet. I'm happy for them to stand.
B1.3 The 'Cash Out' function allows the Account Holder the possibility to redeem a bet, which status has not been settled yet, at its current value. 
^^^^ The terms state I should be able to redeem a bet that has not been settled. I can't due to them blocking me and then suspending me after giving required documentation.
Cash Out requests might be subject to the same delay procedure as listed in “Section A, Para 4.5”. Should it happen that during this delay, for whatever reason, either the offer is removed or odds fluctuate, the Cash Out request will not be accepted and the Account Holder will be notified with an on-screen message. 
^^^^ This is regards to an in play bet, a goal is about to be scored... nothing to do with bets that end in 2020
Mr Green reserves the right to offer such functionality solely at its own discretion and does not acknowledge or accept any liability whatsoever if the Cash Out functionality is not available. 
^^^^ So out of the approximate 30 bets I placed and 15 with cash out available you are just wiping them all from me? so the fact I have 2 goalscorers to be top when theres only 1 possibility you are just forcing it onto me?
I only placed these yearly bets to monitor and potentially cash out over the year whenever A. I needed the money from or B. I felt it was the right time to. But they chose to block my account and then suspend me after giving all they asked. Seems like foul play.
I don't trust this casino anymore to wait until 2020 to assume my whole balance win/lose will be paid out. I need to be seeing my bets available, cash outs available and know where i'm at. If that can't be done then i'm not happy as I initially did not see it panning out like this.

They're notoriously bad for doing basic KYC, but 3 weeks takes the mick.
I don't think they're trying to scam you, just some very poor internal processes. 
I think it's ridiculous that they're still doing this at the deposit stage - you should raise a complaint and take it from there. They can't hold your cash to ransom whilst they ***** around with SOW. 
Unlike Casumo (who continue to allow you to deposit despite o/s SOW), at least they're blocking you from more deposits.
You'll get the money, just a case of when. 

I gave up on them long time ago, first time I was about to go through KYC live support told me to upload the proof of my address, which I did just to receive answer 5min later that it has to be issued in last 3 months,I was not even told the first time I spoke to them, later on, I took bank statement and uploaded it nicely on which they stated that they do not accept that type of document because it was written in Serbian language and that I have to upload utility bill.