Pierro
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Posts
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Posts posted by Pierro
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1 hour ago, ValDes said:
Oh man! I can assure you no one here would even think of 'laugh and joke' when it comes to problem gambling, especially me! Maybe you should take another look at the topics listed under my signature and read the simple guide I wrote for problem gamblers so many years ago...
As for the rest, I believe that you have already been super adequately advised by Mr P what you could do from here and how to do it.
Good luck and keep us posted.
Oh man I'm sorry I wasn't actually referring to you with that comment. Genuinely apologise for any offence I realise now that I was quoting you and so it would have seemed like I was having a dig.
You're right I have been well advised and I appreciate your input too, it gives me a well balanced view of things.
I will let you know how it goes.
Thanks for your time.
Pierre
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10 minutes ago, catapultaudio said:
I'm sorry I don't buy the "I used the wrong card in error" line .... You have to type in the name on the card don't you ??? I mean even if it is saved in the computer, what about the 3 digit code... you just know it off by heart and enter it on autopilot? I'm surprised it is even possible to make a deposit using a card in a name that doesn't match the account these days to be honest. If your going to do it for whatever reason, use the card to deposit into an e-wallet first then pay the casino from the e-wallet in your own name ... still against the T&C but I fancy the chances of getting Skrill to pay you before possibly closing your account much more than I do a casino.
I really hope you get your deposits returned, at the very minimum. I mean, if your mrs were to say she DIDN'T authorise the transactions you could certainly get those payments returned... there could be some risk of trouble with the law of course. Problem is your not wanting to say that in the hope that you manage to get your winnings... but by the time they tell you they aren't paying you it's too late ... Maybe the mrs will consider calling her card company and marking the transactions as fraudulent, but again, be prepared for potential issues with the law. You gotta decide how m uch this money is worth to you I guess.
The name on the card isn't as important as you might think, particularly not when you have the same surname and just a different first initial... Tbh I've never tested it but it wouldn't surprise me if it doesn't check the name at all.
Its similar to when someone sends you their bank details and insist on putting the Bank and their Name in there. The bank isn't needed (that's what the sort code is for) and banks don't check that the beneficiary agrees to the bank the funds are being sent to... You could put Problem Gambler 123 in when sending your nan a tenner and they wouldn't even know because they don't check.
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2 hours ago, ValDes said:
Okay, have just glanced at the casino terms and here we go:
Your chance of getting ANY refund is 50/50 imho...
Unfortunately, the chance of getting your winnings confiscated due to usage of a payment method which is not registered under your own name (as per your own explanations so far) is now close to zero.
I appreciate your candid view on things. I need to manage my expectations, which are very low at this point.
I get all that you're saying and your knowledge is far far greater than mine. But I have to ask somewhat incredulously... Can they keep my winnings AND my deposits? How do they get away with that??
I'm appalled that this is possible, sod my situation what about all the other people they've ripped off. I know you can have a laugh and a joke about problem gamblers which to a degree is fine. But these are real people. Some have kids, some might have no one at all just an irresistible urge to gamble until they get into such a mess that they develop all sorts of mental heath issues, push away anyone who ever gave a damn and are just left with this disease for company. Something like this would make people consider the worst things...
Anyway perhaps not the best time and place for that rant.
What is the deal with companies that hold my correct details, have fully verified my account to the point I am on the top level of VIP? Joined after Gamstop.
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Asked them for the results of their check with Gamstop yesterday too. Assuming they did one
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3 hours ago, pinnit2015 said:
I would just ask for the detail of the response that they got back from Gamstop - should be covered under 'automated decision making'. What you want to know is how was the GS not picked up at login but a later date - are we talking days/weeks here? Normally if it wasnae picked up upon first login, it would never be unless you changed your details to the ones that GS Hold - so, quite weird...
In terms of GS's terms that are broken - GS have a weird term in theirs that state you breach their terms if you try and login. Strange
That email looks like they're saying the details in GS are different to the one at the casino? All other things being equal, they still should have picked up on it - what date was the GS registered and when did you Play at the casino?
Nektan - eek. Not the easiest casino to deal with....
Reason why you'll have pushback here is, had you Lost your cash, you could of (quite rightly) asked for deposits to be returned. Just sop happens you won so, in theory, it would be a risk free casino session.
Registered for Gamstop around May I think. Signed up for Slot Fruity on 6th June. No verification carried out nor at a lot of other casinos signed up to since then.
We are talking months and I've played at this casino at least every month if not more frequently.
They have sent that email again. I will reply asking for the response they got at registration.
This is a real help thank you.
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3 hours ago, Afi4wins said:
To me, these guys look like Streamer Followers, playing with max bets all the way, using their own real money, unlike the Streamers.
I started with £100 on £1 spins
You'll see I already had £10k at that point so thought a few spins of £100 would be minor tbh - dangerous thinking from me. I've never gotten past £7k before and any instances where I've got to £7k and lost it all arose because I went to £20 spins. Against my better judgement I blew that out of the water and got very lucky. The slot was paying out on stakes of £10, £20, £40, £60 and £100 so it was a real one off opportunity.
The fact I tried to walk with £19k speaks volumes.
As you were.
Pierre
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23 hours ago, pinnit2015 said:
I do try and be impartial despite rueing the fact that these cases are, in part, waving red flags at regulators to, er, over regulate....
Anyhow: Gamstop matches, first name, second name, DOB, postcode, email address so, all things being equal, a match of 4/5 should flag, even with incorrect surname.
Ask for a subject access request from the casino to see what they got back from gamstop.
If they got a 'negative' response, not the casinos fault
Even so, by logging into a casino you probably broke Gamstops terms - quite weird though
Even if you manage to get by that, there's the wife's credit card. Now, can argue the corn of whether they should allow this...but the wifes 'post purchase' authorisation isn't going to do much i'm afraid.
Your parents, if that's true, can't sign you up for gamstop (well, they can, but you know what i mean)....but there's not a mission you'll convince them it wasn't you.
Overall, think you'll have to be extremely lucky to get anything - maybe deposits back at a push.
Pinnit
Very helpful respond thank you for taking the time to explain all of this.
I have received the below email from the casino, which I wasn't expecting as they surely already have my information from Gamstop?
Keeping in mind your suggestion re. Subject Access Request, are there any further points or questions worth asking?
Thanks for your time.
Pierre
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And what about the other casinos where I am fully verified and a member of VIP. Have withdrawn even. My details on their system show my name as per my driving licence and GS reg. If they pull my account because I have a withdrawal do they get to keep that too?
Slot fruity had ample time to verify me and check my status. They have done this because I had money to withdraw. Doesn't the GC say they can't delay withdrawals for verification? Or do they have the power as they suspect a breach? Which seems reasonable don't get me wrong.
I'm genuinely trying to get the rules and precedence into my head as I had no idea where I stood until I posted on here.
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https://casino.slotfruity.com/lobby/slot-fruity/reader/footer/terms
Terms and conditions state that I must be an account holder, which I am but used the wrong card in error.
Sorry if I'm struggling to get my head around this. Just seems illogical that they won't pay fairly won winnings but will keep the deposits. Seems highly stacked in their favour.
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4 hours ago, Fiekie247 said:
Had you Lost 10k, then you have said you Gamstopped and want your deposits back?
Well, no actually. I have lost money at other casinos and not complained. Fair is fair I knew what I was doing.
I am just trying to understand the issue here what exactly have I done to contravene t&cs?
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Thanks for the reply. Yes I see your point.
Just to add a bit more detail to each issue.
Wife's card was used maybe once or twice. Pretty much all of my deposits were made using a card or e-wallet in the name included on my ID, proof of address and Gamstop registration.
The use of third party funds should have been flagged at the time and I have never known a casino to not give a second chance when this happens. At the very least they have to repay the total third party funding back to its source.
The name is my main concern. It is out by one letter, which hands up isn't doing me any favours. But mistakes do happen and as I use two spellings of my name there is an element of muscle memory.
The rest of my details were unchanged and so they had ample opportunity to do all of this before now. I wasn't crying foul play when I'd lost money and neither we they.
What's their argument in your mind, that I broke T&C by intentionally using a false name to circumvent Gamstop?
Even if that were true, can they really take someone's cash and then not pay out when winnings are won fair and square? Genuine question as I have no experience here. Must go read the AG complaint decisions around this subject.
Appreciate your input.
Pierre
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A few highlights
- cocopop3011 and ValDes
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Hey
Will cut to the chase.
So my parents signed me up for Gamstop after I lost my mortgage money two days after being paid.
I signed up for a certain online casino perhaps two or three weeks later. Address the same, dob the same, everything the same except turns out that my surname as per my ID has Mc C... And my profile on this site only has Mc...
I do go by both Mc C... and Mc..., but officially and more often its Mc C with a space.
So I've lost about a grand on this site over the course of its run. Today I won £12k at lunch time (Tahiti Gold, was on £100 spins by the end) .
Tried to withdraw, wouldn't work. Contacted support, didn't see their response as I was too busy getting my balance up to £22k. Eventually stopped at £19k.
Account is locked. Email says verification. Information required a bit spotty so I call them.
Get a list of all information needed, ask for confirmation of balance - £19k. Ask for it in an email - won't do it. He'll do it after security team finished verification.
Oh and they just spotted I'm Gamstopped. Oh and they just spotted I used my wife's credit card to deposit.
Just sent over the whole list of information requested and waiting for them to send the wording for the letter the wife needs to sign to say she's cool with me using her card. I pay the damn thing every month after all!
So the question. What's my chances of getting the £19k?
Thanks for your time.
Screenshot of my final win attached because its powerful.
Pierre
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Had this beauty on DOA 2 at lvbet
Stake x 4,261
Was too slow with the screenshot but selected the multiplier feature, got the WL near the end and the last three spins were £60, £60, £70+
New customer so they returned my withdrawal and I of course lost it the next day
Book of Ra Deluxe 6 is just too tempting!!
- cocopop3011, ValDes and Fiekie247
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Mega slot wins - oh yes, it's possible!
in Share your Winner Screenshots
Posted
1500x on Reactoons. £30 to £2.5k in 20 minutes on that slot