Black Diamond

Incredible post. More people need to read these points, particularly #1 and #2. If you want something, the best way to go about it is to be courteous. In all likelihood, the people you're talking to for assistance had nothing to do with the problem you're having.

You know I have never spent much time at 3Dice but I think I'll give them another try. I could really use a break from RTG, which I guess would have to be my favorite software platform since I don't have much other options lol.

Welcome Dark Knight! It's nice to see a bunch of new faces here

Luciana you picked an awesome song (for once one I know ). That was one of my favorite albums that year actually.
 
Happy 4th everyone!

Incredible post. More people need to read these points, particularly #1 and #2. If you want something, the best way to go about it is to be courteous. In all likelihood, the people you're talking to for assistance had nothing to do with the problem you're having.

As I turn back in my memories, cannot remeber of having found a single place, where a regular gambler can actually find complete and consistent information on how exactly to defend his rights in any conflict with the online casino in which he/she plays! Everything I found was either too fragmented and unclear, or too short and concise! I am fully aware of the fact that such moments are extremely sensitive, but I also think that a player deserves the best! So I decided to sit down and share my personal experiences on the issue, moreover, unfortunately, in the recent months I had such battles on several occasions! And the most important is that I won every one of them! But how, you will maybe ask? Well, that's what we'll talk about in this practical guide!
 
And so, sooner or later, everyone who practices online gambling reaches a certain point, when he/she considers that his/hers rights and interests are infringed upon by a casino! In no case is necessarily a casino, you have a problem to be some kind of “rogue” or “scam” – it is entirely possible to get into a conflict situation even with the best in the industry! So, what can be these bottlenecks about?
Bonuses, promotions and everything connected with them, like wagering requirements, deadlines, eligibility, possible capabilities for cashing out, so called "bonus abuse" and others;
Deposits and withdrawals and everything connected with them, like refusing or delaying payment of the amounts, timing, feasibility and others;
Problems with the casino support;
Problems with the casino software platform;
Any other situations in which there is a disagreement between the casino, on the one hand and the client from the another.

Well, let's imagine that unfortunately you find yourself in such a conflict situation! At such moments it is extremely important that you are fully aware with both rights and obligations, you have accepted voluntary, upon the registration on any online casino! So, you are completely sure that you have no guilt and believe that your casino concerns with you cheating! How to act to protect your rights?
Try to remain calm and keep your mind cool no matter how much money, nerves and emotions are involved! If you can prevent yourself from being impulsive and from making thoughtless actions, I guarantee, you will win the battle in 90% of the cases! But if afford to be rude, disrespectful or even worse - to insult the representatives of the casino, which argue with, I'm afraid that your chances of success decrease dramatically! Every single word can and will be used against you, so very be carefully and think twice what and who you're talking! Again, do your best and behave yourself calm and with good manner to people on the other end - in most cases they are exposed to even more stress and tension by yourself!
Do not rush to publicize the problem, no matter how serious the situation really is! All casinos are very sensitive on this matter and if you make them to understand that you are discreet and give them another chance to correct what you consider is unjust, I am convinced that your chances of success increase significantly! Moreover - in the majority of the cases in which you will rely on outside help, you will notice that maintaining confidentiality is an explicit condition to get such!
Prior to interfere with anyone else in your problem, do try to resolve the case by your own! Try to get in touch with someone from the casino management team and explain everything clearly, accurately and honestly and if possible, support your thesis with all the proves you have like e-mails, chat transcriptions, bank statements, screenshots and etc. Try to show a strong and unshakable determination to seek for your rights – it will make the casino manager to take you seriously and do everything he can to solve the case! If you succeed – great, but if you do not - calm, the battle is just beginning!
Here now is just the right time when you should seek for a help from outside! Generally you have two options - to contact any of the official organizations that deal with licensing and regulation of online casinos or ask for help from any of the numerous websites and portals, dedicated to online gambling. Please note the fact, that no matter of the options you choose, you will be asked to cooperate fully, honestly and fairly when presenting the facts and circumstances that led to this conflict, and to respect for confidentiality and discretion! Do not try to cheating by saving important facts or events - sooner or later everything becomes crystal clear and if it turns out that you were not honest and trustworthy in sharing the problem, I can say that the only loser will be you with one hundred percent certainty!
I recommend that you first seek help from someone of the largest and most reputable websites and portals, dedicated to the lovers of online gambling! I guarantee that you will be pleasantly surprised by just how much the people there can help! A great example of such gaming portal is AskGamblers.com, offering to its members a unique complaint system, through which you are given the opportunity to resolve any kind of issues, by the mediation of the AskGamblers team completely for free! All you are required to do is to present your problem clearly, accurately and fairly and to read carefully the terms and conditions for publication of such a complaint! Typically, such complaints are resolved within a week or two, but may take longer, so be patient and let the people who deal with your case calmly to do their job! Be absolutely sure they will do everything that is possible to help and provided that it does not cost you a penny, I think it deserves respect!
If, despite everything you've done so far, the problem is still on the table and you remain absolutely convinced that your position in this case is correct, then I'm afraid it's time to interfere with the heavy artillery! And these are just the official, in many cases even controlled by the government, organizations which issued the license, thanks to which, a casino, you have a problem with, is operating! Absolutely all online casinos have such a license! So what you need to do is look for which of them has issued the license, by which operates your casino. Usually this kind of information is marked visibly on the website of the casino and should not hinder you much finding it. So you found the name of the organization, it is time for the next step - contacting and filing a formal complaint! This is the most serious action you can take against a casino and, therefore, you are expected to approach with a maximum dose of integrity and responsibility when describing the details of your problem! Try to be short, clear and precise! Express clearly and unambiguously your claims, try not to make unnecessary emotional comments and in no case allow yourself to insult! If you have an opportunity to present evidence, than do it - saving any effort on your part of the job, reduces the chances of success, so do not be lazy at the very crucial moment! Do not give publicity to the fact that you filed a formal complaint, until the investigation has ended - otherwise you risk your complaint being terminated immediately! Be patient, because the official procedures take longer time to finish! It usually takes at least 6 to 8 weeks, but can last up to 6 months! I know it's awfully hard to wait for such a long time, but these are the rules of the game, so they must be observed! Here I will try to list some of the major players in the licensing market worldwide, as well as to provide you with their Internet addresses, where you can ask for assistance from them!


Alderney Gambling Control Commission www.gamblingcontrol.org
 

Antigua and Barbuda Directorate of Offshore Gaming www.antiguagaming.gov.ag
 

Costa Rica Commerce, Industry and Economy Ministry www.meic.go.cr
 

Gibraltar Ministry of Finance Gambling Division http://www.gibraltar.gov.gi/remotegambling
 

Malta Lotteries and Gaming Authority www.lga.org.mt
 

United Kingdom Gambling Commission www.gamblingcommission.gov.uk
 

Isle of Man Gambling Supervision www.gov.im/gambling
 

Cyprus Ministry of Finance www.mof.gov.cy
 

Kahnawake Gaming Commission www.gamingcommission.ca
 

Curacao Internet Gaming Association /Netherland Antilles/ www.ciga.an
 

Panama Ministry of Economy and Finance www.mef.gob.pa/Portal/Dir-Junta.html
 
Other useful links:
Central Dispute System - for all players using Real Time Gaming software
eCOGRA Dispute Form - for all players in any casino, certified by this organization
 
 
Well, basically this is the most successful model, I have always tried to stick to when solving my casino problems and issues, no matter of the name and reputation of the casino! In fact, for all those nearly four years, in which I deal with online gambling, I have fought such battles only 9-10 times, but I am extremely proud of the fact that I have not lost any of them! Anyway, each case is different and has its own specifics, so a universal recipe for success is not yet invented! But I can help you with tips on how to choose an online casino so as to limit the unpleasant emotions to a bare minimum!
 
Be brave but never unreasonable! And remember that here, in AskGamblers.com, you will always be able to find someone to help you!
 
ValDes

who charged an arm and a leg for his services. LOL.

I always give a a casino only one chance to have me and my money!
Two seconds after my decision of possible treatment, not good enough for my standrards, usually their support receives my request for permanent account closure! I don't make any compromises with this iron rule and that saves me a lot of future troubles I suppose! Now it is clear why I played in over 180 casinos?!
 
By the way, I would like to congratulate Askgamblers once again for the best slogan I have ever seen across the entire Internet gambling communinity - "Get the truth. Then play." . And what is more important, to congratulate them for making everything, I can remember for, to make this remarkable slogan come true! Even the fact, that we are allowed to share our experience, no matter what it is - negative or positive, absolutely freely (and we are even paid for that ) and without any kind of censorship is more than enough to consider this website as the NUMBER ONE GAMBLING PORTAL WORLDWIDE!
Keep walking - we all love you!

Trivia would be fun. Also some kind of web scavenger hunt would be fun as well, maybe hide a code or something somewhere on the website and we have to find it.

Woot! The one thing I can count on each month Thanks AskGamblers as usual for making sure I don't forget, I am getting old LOL.

i do not think secrets are out there because casinos have to make money and if there was a "secret" they would not be here now

Hello Guys,
 
Just want to let you all know that you can sign up right away, you don't have to wait till 23rd to get this offer if you use the code: ASKSCARFACE15
 
They deal is you just can't get the Free Spins till the 23rd, as the game isn't released till then! So we have set it so any accounts opened on this code between now and then will have the Free Spins credited as soon as Scarface goes live on Monday 23rd!
 
This way you can have all the fun you want over this weekend in the Redbet Casino and get your Free Spins as soon as the game is released!
 
If you don't read this till after Monday, please ignore me!

Must be one ***** of a whale! Hope he does something awesome with that cash, god knows I'd love to put a down payment on a nice mansion lmao.
 
No tips I can give to get wins that big. You just need to be one of Lady Luck's favorite people of all time. I don't think I am!

Hi Guys,
 
Did any of you win big in the casino lately? There are many lucky players in Dafabet Casino lately. One of them is Mr. Liu who won over $292,785.84 today! He played slot games and got lucky to spin his way to great winnings.
 
Post your stories here so other players could know some tips in hitting a big amount in casino.
 
Cheers!
Dafabet.com

Good luck Cheryl and klarissa and anyone else from the UK on here. I think it's so awesome how much of this stuff Jackpot Party does. Really wish I could play there.

LOL It's ok Luciana I forgot March had 31 days too. Damn calendar anyway.
 
Happy birthday AskGamblers! Cheers!

Happy birthday klop! Hope you have a good one.

I have such a situation or near it with NoiQ casino. I got mad luck for a week with my favourite Gonzo's Quest and made aproxx. 150-300$ per day! No problems at all and every morning when i saw at my moneybookers account i discovered new funds there from the previous day. Everything ends up with my genious idea to experience with higher stakes like 10.00 and 20.00$ per spin. You can imagine what happened of course - a complete disaster! So, think twice my friend!

Aist that usually means that you can't withdraw the bonus proper but you can withdraw your winnings, which is pretty normal for no deposit bonuses.

Hello,

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One could hope! I think there's a chance this could work. What you mentioned as the processor could very well be the issue unfortunately, which could be code for "the US government has seized your funds" honestly. When that happened with the Neteller fiasco players got their funds in like a year after the fact. The Quicktender and eWalletXpress debacles are yet to be solved though.
 
Marco's recommendation of iNet is a good one. I'd definitely suggest Club World/Aladdin's/High Noon/etc. as well, and the Genesys group which are BetOnSoft (Mandarin Palace/Treasure Mile/etc.) but I don't like their slots as much.

Well I still use bank transfers but I have seen that method offered, and if the casino says it's ok, it should be fine. The only thing I would say is that yeah, there will be some risk, but there's always some of that involved when you play online in the states. I don't see how it'd be any more risky than a standard wire, though.
 
I may have to check this out myself, especially if they can send it to you faster that way.

It's nice of them to increase the number of bonuses, I just wish they didn't have that max cashout rule It's not too bad if you keep your deposits at a fairly small size though; just cross your fingers that you don't hit one of those once-in-a-lifetime jackpots lol.

Uuuu I like my Madonna being mentioned in this story

Thanks, and now to keep the story going
 
And everyone else got up, ripped off their pants revealing Parachute pants, and sang "Cant Touch This" dancing this like