Black Diamond

yeah! and for most people it's not an issue because we can just play somewhere else, but people in the USA do not have a lot of options, so for their sake i hope things in the RTG world get better <3
 
still, i think club world and intertops are paying out good, and maybe a few others.

I'll second 3Dice. I've never withdrawn from Lotus Asia so I don't know how quick they actually are.
 
Once you get verified, iNetBet Casino does a good job at paying out within 2 days. They have some of the best bonuses among the RTG casinos too.

Hi HeatherMacD and a warm welcome to our forum!
 
It;s always good to see satisfied customers, rather than angry and frustrated people, you know! Feel free to share your experience with online casinos with our members. You can even make some cash - see that topic!

I hope my last withdrawal will be very soon and for a good amount of at least 1000 or even better. Just have to clear the wagering of the bonus I get in Bet365 and I will go straight to the cashier tab. Wish me luck, i will be back soon for an update

Wow I am looking forward to this, this should be a good way to get a lot more input and bring in tons more experience. One question though, I'm guessing I can't do this since US people can't use Moneybookers?

From their Terms of use:
 
I bet if anyone manage to complete the WR shall have to face wit that particular rule!
 
New casinos, old casinos...always the same tricks!

Don't worry Marco! Italy and Bulgaria are not going to join it for now, as their governments now are fully aware what their own people are thinking about this pile of horse sh**, called ACTA!

Wow I am looking forward to this, this should be a good way to get a lot more input and bring in tons more experience. One question though, I'm guessing I can't do this since US people can't use Moneybookers?

Hahaha, really? Funny story and discovery!
 
I remember once I went to live chat at PokerXe Casino, asking for some informations for bonuses! I said I'm from AskGamblers, that their casino is recently added to our site bla bla...and operator offered me to create a bonus that I would like to have as an exclusive. It turned out that the operator was also a manager and that he is from Croatia, so we continue our chat in Serbian - Croatian language (it's practically the same) That's so cool

You got my support! Sorry it took so long to submit but good luck getting the award!

must be deadly boring working as live support. thats why i always have the patience for poor operators

Good points above... more than anything, I just need to know that I'm talking to a human who knows how the casino works. Nothing is worse than stupid canned responses where it feels like it's just robots.
 
Me: Hi, I thought I finished the playthrough requirement but it still says I have $250 left to wager. Can you check that for me?
Them: We've got an exciting 50000% bonus just for you!!
 

Blackjack is known for being evil, but it's just the nature of the beast. I used to be skeptical of casinos until I sat down and dealt myself a hand of blackjack from a deck of cards. Kid you not, first hand I dealt was me with 20, dealer 16, dealer drew the 5. From then on I've just taken it as it not being my lucky day.

Blackjack is known for being evil, but it's just the nature of the beast. I used to be skeptical of casinos until I sat down and dealt myself a hand of blackjack from a deck of cards. Kid you not, first hand I dealt was me with 20, dealer 16, dealer drew the 5. From then on I've just taken it as it not being my lucky day.

As a current AskGamblers "gambling guru", it is my duty and obligation to take part in this thread, right?!
 
So, let me tell you about my experience, connected with live support and my point of view of what is the difference between a top-notch quality of service and the usual bla-bla chat, most of the casinos are presenting as live support facility!
 
I will began with a quote from my guide "How to choose an online casino safely": Keep these words in mind whenever you deal with the casino support and never allow to laugh at you!
 
Well, it’s not a big secret, that the live support has become the most convenient and preferred way for a communication between players and the online casinos. Using the live chat gives us the opportunity to resolve any troubles, to get answers or just to ask for anything we want to know more about, faster, easier and better! So, without any doubt, I can say it has turned into a vital part of the relations of the casino and its customers. So far, so good, but how to make the difference between the quality and the garbage, when talking about live support? Don’t worry, I will explain! This is exactly, what the gurus are supposed to be for, right?! So…
 
1. Check, whether the live support is available 24/7. If yes, than ok – this is what the word “live” means, to be constantly online. If not, than time to ask yourself a few questions. How and why it is possible, a casino, which earns millions of cash every single month, to be unable to afford maintaining a 24/7 live facility?
 
2. It is crucial to check the security, when a live chat is requested! Usually the chat is starting in a separate popup window, but despite whether it will be in a separate window or not, the internet address must always start with “https:”. Well, I’m not going to waste your time explaining what a “secure socket layer” is in terms of the IT, but this “https:” basically means that the casino has taken all the required measures to protect the security of your personal and bank data. And there’s no need to explain you what will happen if your data falls into malevolent hands! So, if the address begins with just the ordinary “http:”, than you have to be sure that your casino saves money on your expense, by not providing you the safest environment that is possible and by threatening your personal and bank data! Draw your own conclusions!
Another good sign, that your casino is taking all the necessary security measures is when you are requested to confirm some of your personal data at the start of each chat session. It can be mail, phone number, date of birth, address, an answer to your secret question and so on, but usually it is a combination of some of these details.
 
3. A perfect sign that there is something wrong with the live support, or even with the casino in most of the cases, is when you face a denial of getting any sort of information, before registering, just as Luciana has mentioned above! If you have something to hide from your future customers, than there’s something terribly wrong in your marketing! This must be considered as a bad casino practice without any doubt and such casinos should be avoided IMO!
 
4. Another way to measure the live support quality of service is how fast you get responses to your questions and are these answers always correct, exact and appropriate. If you ask for specific details regarding a withdrawal for example and all you get in return is some runaround, than quit that casino! If you are supposed to wait 5 minutes for every single answer, than quit that casino! If you don’t get enough polite and kind attitude from the support, than quit that casino! Do not make any compromise in the quality of assistance you get from the casino, because you deserve only the best!
 
Now I will afford myself to give you some tips how to get the best of the live support!
 
1. Always try to test this kind of support BEFORE joining any online casino! If it suits well in all the above, than go ahead! If not, than run as fast as you can from that kind of a casino!
 
2. Always try to provide the casino representatives with as much details of your issue as possible. The more they know about your problem, the faster it will be resolved!
 
3. Try to behave as kind as possible with the casino representatives! They are also human beings, have their own good and bad days, just like us and I am absolutely convinced, are doing their best in 99% of the cases!
 
4. Stay cool, no matter how serious the situation is! Do not swear, do not insult the staff and do not lose composure even for a second! Only one bad word might be enough to find yourself banned from the casino, so be smart!
 
I hope this is more than enough for now folks! Just let me know if you need anything else, and your guru will appear in the very second!

Maybe that's the trick; getting a girlfriend
But seriously, some great tips Val. Processing times are getting longer and longer at most RTGs so I need all the help I can get lol, it's tough going a week or more without being able to play at the same place. I think what helps me more than anything is the fact that I have never won after reversing a withdrawal, tough way to learn but ultimately it's never done me any good lol, and I always feel crappier after doing it than if I would've just waited and then deposited it again.

I made few reverse on my life and obviosly lost, and i want kill myself for it
But, actually, my girlfriend stop me from such stupid things <3

Wow, when I look at the "love", dedicated to that casino from the members here, I'm glad for the first time ever, that Playtech do not accept Bulgarians!

Finally money in my account off grand parker, and then I get a phone call telling me i'm a valued customer and to come back and try some new bonuses they have!!!! 44 days for payment, never again, never ever again!!!
 
Thanks for all the comments and help on this matter, but I think I'll stick to microgaming in the future, a lot less hassle!!!!

Yes, your best shot is to use the complaints service on here at this point. Just remember to stay polite and be as detailed as possible when you're filling out the complaint form.

Fear should be the last possible feeling in your "to do list" at this point, rhydpowell! And since you seem to be not very well oriented what to do in such situations, I'll afford myself giving you some exact advices, how to try to resolve this awful issues.
1. You must read this guide as a beginning - SOS, I got troubles with my casino, what to do?
2. Make one final attempt to resolve the issue on your own by contacting the customer support and showing them your strong determination to seek for what is your, but in a polite manner!
3. If still no result than it is time to submit a complaint - you just have to decide whether it will be an official or unofficial. I always recommend to start first with the unofficial one.
4. Submit your unofficial complaint here at the AskGamblers.com website. You will be surprised how fast sometimes the clumsy casino machine can actually work, when some publicity is involved!
5. Wait for the final decision and if it is not positive there is only one step left. To submit an official complaint at the Central Dispute System(which is dealing with these matters for RTG casinos) for each one of the casinos, you got troubles with!
For Grand Parker casino here: http://www.centraldisputesystem.com/form.asp?casinoID=1060
For WinPalace casino here: http://www.centraldisputesystem.com/form.asp?casinoID=1005
 
It will probably take some times, usually months, but no matter what kind of submitting complaints (usually both of them) if you have fulfulled all the necessary wagering requirements (if a bonus is invloved) and terms and conditions, you will get your money! Now it's your turn!
 
And please let me know if I can help with something more about this!

Sweet! Didn't think they would accept US players but I just looked at the review and it looks like they do. The only BetOnSoft places I'm familiar with are Lucky Creek, Wizbet and the like, so does anyone have any past experience here?
 
Oh, just saw that it's for 2 lines a spin lol. Big money thanks anyway Luciana.

i never understood why they tax gambling winnings, anyone who knows anything about gambling knows that you always lose in the long run so it's really a stretch to call it income. silly. just take income tax from the casino like you would from any other business and let the gamblers enjoy those rare occasions when they win.
 
it's even worse that they tax the lottery winners in some places, i mean the lottery itself is a tax really, that's the whole point of it.

Wow I am looking forward to this, this should be a good way to get a lot more input and bring in tons more experience. One question though, I'm guessing I can't do this since US people can't use Moneybookers?

Looks like I beat you to the punch this time Claimed this one during the 4th before I went to watch the fireworks. Not much luck but oh well!