Steven339

Thank you for all the input guys and taking time from your busy lives to help me and my son, your Input on this matter has been amazing and I can’t thank you enough.
Its already been said before and I do worry for other people who have problems with gambling.  What’s most disappointing is the gambling’s commissions response to all this, and if that’s all there is then the people like my son don’t stand a chance. Had they looked into all the evidence and responded with some findings on the evidence alone It would have been enough to satisfy me that at least they are putting measures in place to protect players, what ever the outcome was. However that hasn’t been the case, my sons been talking to other people on a support forum and there are some horrendous stories. 
But like I’ve said before I must give credit to those casinos who I believe acted fairly and correctly in recognising the problems and not allowing it to continue. It’s certainly very inconsistent across the board and I’m sure it will continue given the response from the ukgc 
It’s going well for my son, as well he’s got himself another hobby this time earning money in his spare time, he’s also been helping a couple of other people with there addiction and I’m very proud of him for this, I guess only time will tell for him but I hope something changes for the better, in the future and for those who don’t have addiction and enjoy gambling best of luck hope you hit some jackpots!
Best Regards
Tony 
 

Thank you for all the input guys and taking time from your busy lives to help me and my son, your Input on this matter has been amazing and I can’t thank you enough.
Its already been said before and I do worry for other people who have problems with gambling.  What’s most disappointing is the gambling’s commissions response to all this, and if that’s all there is then the people like my son don’t stand a chance. Had they looked into all the evidence and responded with some findings on the evidence alone It would have been enough to satisfy me that at least they are putting measures in place to protect players, what ever the outcome was. However that hasn’t been the case, my sons been talking to other people on a support forum and there are some horrendous stories. 
But like I’ve said before I must give credit to those casinos who I believe acted fairly and correctly in recognising the problems and not allowing it to continue. It’s certainly very inconsistent across the board and I’m sure it will continue given the response from the ukgc 
It’s going well for my son, as well he’s got himself another hobby this time earning money in his spare time, he’s also been helping a couple of other people with there addiction and I’m very proud of him for this, I guess only time will tell for him but I hope something changes for the better, in the future and for those who don’t have addiction and enjoy gambling best of luck hope you hit some jackpots!
Best Regards
Tony 
 

Its ok, this is my sons account my names  Tony.  Ive learned a great deal from this thread and from you guys. Its good to understand from my point.
 
Reference the information ive had to report this too the ico. It doesnt look like the casino are up for givinb my son this information, but thats ok as it further highlights problems and supports my case when I report this to the ukgc.

Thanks appreciate the help along the way. 
 

Thank you for your input guys appreciate it.
when We eventually receive all the relevant data I will put this in order of events which will give the whole picture, I am in agreement this is probably as far as we can take this and like mentioned before I’m not sure why they have referred this to Ibas when it clearly stated on the website they don’t investigate these type of complaints. 
However it will still be referred to the ukgc once the full timeline of events have been established and they can then investigate accordingly should they wish.
My son also seems to be doing a bit better now and is looking at other hobbies instead of gambling, he’s opened up quite a bit and spent a lot of time understanding gambling addiction and how to avoid getting into the trap again. I guess only time will tell in his case but I’ve certainly noticed a change already in him, so something had come from this.
thanks again the support kind words and completely honest advise that you have contributed, and for those who have sent a personal pm you are amazing for taking the time to do so.
Regards 

Hi 
just a quick update the casino in question wouldn’t allow my son to submit a complaint unless it was done through there website. Anyways this had been submitted after studying the various documents and e mails I’ve pulled from them so we will see how we go, if anything comes of it I will let you know. I’m not really expecting anything but if my comments ensure they revisit how they deal with this kind of problem then at least it’s been worth while. 
Regards 

Can’t thank you enough, I’ll start the process off, On Monday, I need to sit down with him to rather more information, but it’s been difficult just getting him to admit there has been a problem when I found out how they proactively chased him every time i was astonished.
however the main thing is I can help him now more forward, hopefully they will take the feedback onboard and learn from it going forward. 

Can’t thank you enough, I’ll start the process off, On Monday, I need to sit down with him to rather more information, but it’s been difficult just getting him to admit there has been a problem when I found out how they proactively chased him every time i was astonished.
however the main thing is I can help him now more forward, hopefully they will take the feedback onboard and learn from it going forward.