Hi everyone,
Yesterday I've made a deposit on a online casino (I'm not going to name the site for now). I've deposited 20 euro and recieved a 100% match bonus. I won big on Planet of the Apes and continued my streak on Jungle Spirit. I had ~300 euro and was at 90% of my wagering. I made the mistake here to play Reel Rush for ~50 spins, and lost around 30 euro on that game. Played some Gonzo's Quest till 100% wagering and cashed out a total of 338 euro.
Today i've recieved a e-mail from that casino that my bonus has been voided because i've played on one of their 'restricted games'; Reel Rush. They've taken my entire bonus but i only played 4% of my wagering on that game, and it was a honest mistake, i would've never played if i knew it was restricted.
In the bonus terms it says: While playing with a match bonus the following games will be restricted:
- from NetEnt
Blood Suckers™, Devil's Delight™, Jack Hammer™, Jack Hammer 2™, Jack Hammer 2: Fishy Business™, Jackpot 6000™, Kings of Chicago™, Lucky Angler™, Mega Joker™, Muse: Wild Inspiration™, Reel Rush™, Simsalabimm™, Steam Tower™, and Victorious™.
They make it seem like you can't play on the game, but i didn't even recieve a error message that it is restricted.
What can i do?