I opened my account made quiet a few deposits and sent off verification documents. It seemed to be taking ages to get dealt with so i googled their usual time for doing so. This then brought to light that they are a sister site to two casinos i have self excluded from (which has since been confirmed was done on 19-11-17 by both of the casinos). As soon as i found out i informed spinstation which i felt was the right thing to do but in the mean time i had been verified so all was well.
I went to log back on and i couldnt. I spoke to live chat who said "my account has been passed to accounts following my self exclusion request", i informed them that i had made no such request just informed them of my findings but was told all was fine.
Now THEY have excluded me with no reason given and will not refund my deposits but claim they have done nothing wrong.
Sorry if it doesn't make sense, I've tried to explain this crazy situation to the best of my ability.