aaebingo

Thats what i thought but they are point blank refusing to listen. I cant believe they even verified my account too without it flagging up. They only knew of it when i contacted them to check it was still ok to play. Low and behold i got told i could then my account was locked. Feeling very foolish at the monent

This is the point im at with this, i feel that i shouldn't of been able to even open an account (even used the same username and email as used with sister sites) let alone be verified by them. I feel they have made a number of errors by not ensuring my self exclusion was dealt with appropriately back in november therefore allowing me to unknowingly open and spend in a casino they would most defiantly not allow me to withdrawl from. I brought it to their attention and feel victimized by the whole sinario. With the evidence i have do you think contacting my bank about this? As far as im concerned they've allowed me to spend money under false pretenses.

I opened my account made quiet a few deposits and sent off verification documents. It seemed to be taking ages to get dealt with so i googled their usual time for doing so. This then brought to light that they are a sister site to two casinos i have self excluded from (which has since been confirmed was done on 19-11-17 by both of the casinos). As soon as i found out i informed spinstation which i felt was the right thing to do but in the mean time i had been verified so all was well. I went to log back on and i couldnt. I spoke to live chat who said "my account has been passed to accounts following my self exclusion request", i informed them that i had made no such request just informed them of my findings but was told all was fine. Now THEY have excluded me with no reason given and will not refund my deposits but claim they have done nothing wrong. Sorry if it doesn't make sense, I've tried to explain this crazy situation to the best of my ability.

Not posted before but after someadvice. Long story short, spinstaion have closed my account (which was verified and deposits made) and refuse to refund mt deposits. What would you do?