Hi
I contacted them again with proof of all my transactions and they are still refusing to refund all my deposits since my self exclusion date, they said I have been refunded the correct amount which is not the case. When I received the initial email from them on the 22nd May 2017 stating that it had came to their attention that after choosing to self exlcude on one of their brands operated by them, I had accessed other accounts operated by them and they were refunding £70, I asked them to look into further accounts and they said there was no more transactions. When I found more transactions I emailed them and they tried to say I had self exluded on that date, which was July 2015. I knew I self excluded in 2011 sometime, they asked me for proof which I managed to find in my emails from a previous complaint, and it was May 2011 and they refunded me a further £250. I sent them proof of transaction from the 1st May 2011 a few weeks ago and today I received an email saying I self excluded on the 26th May 2011 and couldn't receive payments before that date. They are basically lying to prevent themselves from having to pay out by pretending they weren't aware of the self exclusion date. They told me it was July 2015 when it was actually 26th May 2011, they have completely contradicted themselves in todays email stating that date. I have now sent them all transactions from the 26th May 2011 on various sites. If you are checking your statements, some of the transactions are listed as aqua pay, bridgened, cassava, 888 and also virtual maserirl.