mygirls123

Hi I contacted them again with proof of all my transactions and they are still refusing to refund all my deposits since my self exclusion date, they said I have been refunded the correct amount which is not the case. When I received the initial email from them on the 22nd May 2017 stating that it had came to their attention that after choosing to self exlcude on one of their brands operated by them, I had accessed other accounts operated by them and they were refunding £70, I asked them to look into further accounts and they said there was no more transactions. When I found more transactions I emailed them and they tried to say I had self exluded on that date, which was July 2015. I knew I self excluded in 2011 sometime, they asked me for proof which I managed to find in my emails from a previous complaint, and it was May 2011 and they refunded me a further £250. I sent them proof of transaction from the 1st May 2011 a few weeks ago and today I received an email saying I self excluded on the 26th May 2011 and couldn't receive payments before that date. They are basically lying to prevent themselves from having to pay out by pretending they weren't aware of the self exclusion date. They told me it was July 2015 when it was actually 26th May 2011, they have completely contradicted themselves in todays email stating that date. I have now sent them all transactions from the 26th May 2011 on various sites. If you are checking your statements, some of the transactions are listed as aqua pay, bridgened, cassava, 888 and also virtual maserirl.

Hi Everyone Glad to see some people have received your money's owed. I am in the same position, I have already received a refund from moon games of £70. I decided to look into my Paypal account and bank statement and found another set of payments which I had spent on Reef Club Casino (not realising it was cassava enterprise at the time) I contacted them and showed them the evidence and they refunded a further £250. I have since checked back my statements to 2011 (this is when I self excluded) and found a lot of transactions which are linked to cassava enterprise, 888 payments, Bridgend ltd, aqua pay ltd and other names. I've contacted them with all the evidence and they are saying that it won't be refunded. This company takes advantage of people with gambling problems, self exclusion is supposed to work as a preventative measure but for years they allowed you to open accounts with them (not realising it was cassava sites) and lose your deposits knowing that if you were to win they wouldn't pay you out and would then close your account. I know other sites have a system in place where if you have self excluded and open an account with a sister company it flags up saying you've self excluded from one of their sites. Cassava enterprise emailed me a while ago and said they couldn't automatically pick up on people registering who have self excluded. I had a look online into recent articles on this company and can see that watchdog have now got involved with how self excluded players have been treated. I thought I would try and open an account with a new cassava site on Thursday to see if it was now possible to open accounts with them and when I done this, it flagged up that I couldn't proceed as I am self excluded till November 2017! This completely contradicts what they have said previously about not being able to stop self excluded players from opening on sister accounts. I am going to take this further as I'm sure there are a lot of people in this situation and I don't think they should get away with this.