I suggest you  wait for 1 more week - if still no news from them, then you can use our AGCCS facility (click on the 'COMPLAINTS button) to file a complaint.

@Afi4wins @Maddison Dwyer @cocopop3011 At this point, if I do not receive a reposnse by end of the week, would you escalte this to a gaming board or is that pre-mature? I don't want to escalate it and be told I haven't given them enough time. 

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I won't try it in demo in case I get a 1000x+ like last time with Bazaar Monkey.

Any chance the September summaries will be done soon, please? 🙏 At this rate, the invoices will probably be sent mid-October, and then we'll have to expect another 40-days wait for the prize money payments. By then we're looking at over 60 days from when the last contest ended.