That’s a brilliant idea!)

he said they also blocked the communication so he can't. I hope people here can him out to recover his balance 

Try to follow up with them every day. That really scks. It's been over a month, and it's their system's fault, not yours

were you trying to do a large cashout and is that way you needed to get verification done first?

Oh, and please don't forget to amend the engagement rules as well! It is very annoying to see a few opportunists appearing in the forum purely for the contests and free cash money only! They post their entries, make the 5 posts, then completely disappear...only to appear again when another contest has begun. 😝