@herry888 Hi there.
Usually, whenever a casino rejects a player's KYC approval submission, it may be due to not meeting the documentation requirements, or unclear document images, or not actual photos as required.
Have you tried writing in to their Support or KYC Team for a clear and defenitive answer for the rejection?
@Joaocarrapico You mean the casino (Slotlair) does not have the relevant Responsible Gambling tools for you to set your limits and self-exclusion yourself?
There are quite a number of casinos that do not have all the required tools and some casinos even don't respond to players requests for assistance.
Best to avoid such casinos if you have gambling problems.
@Boss022 Did you take a deposit bonus when you played at Pinco?
Also, is your country on its restricted list and did you use a VPN to bypass the restriction?
If your answer is "no" for both questions, the the game and provider may be restricted for your country.
A technical malfunction may refer to the casino's system for not restricting your play when it should have.
Hello,
Thank you for your response.
Yes, I would appreciate your assistance.
My case is straightforward but has not been properly addressed so far. I played for approximately 5 hours, and my winnings were later confiscated by Pinco Casino with the claim of a “technical malfunction.”
However, I have evidence indicating that:
- The gameplay was stable and consistent over a long session
- No visible malfunction affected my experience
- A system message later appeared restricting access (“real game prohibited”), which raises serious concerns about system-side issues
Despite this, my winnings were removed without a clear, evidence-based explanation.
I would like your help in reviewing this situation objectively and advising whether this appears fair from an independent perspective.
I can provide all supporting evidence if needed.
Thank you.