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@Saint90 I do feel sorry for you regarding this matter, but please, you don't have to do two or more similar posts on this topic. Just continue on one thread please. Thanks. -
I agree......with myself! A wonderful change is recommended from the long delay! ☺️ And now to find big wins on Train To Seoul! -
I have honestly never experienced anything like this before, and I urgently need to speak with a representative. The casino is making extremely serious accusations against me, including the claim that I allegedly created a duplicate account. I strongly deny this. I did not create any duplicate account, and I want to see the alleged evidence that was used against me. I am being completely ignored by the KYC team, while the casino apparently submitted screenshots or documents that I have never been shown and that I therefore cannot properly challenge. From my perspective, anything submitted to support these accusations must be manipulated or fabricated, because the accusations are simply not true. What makes this even worse is that my complaint was closed, and I can no longer respond or defend myself. That means the casino was allowed to make accusations, submit alleged evidence privately, and the player was not given a fair opportunity to see it, comment on it, or challenge it. I am asking AskGamblers to please review this again and allow me to speak with a representative. It cannot be fair that a complaint is closed in this way while the player is left completely in the dark. How can a casino continue operating with no visible impact on its rating or reputation when several complaints appear to involve similar accusations and the players are not properly allowed to defend themselves? At this point, I fear that my money is gone, but AskGamblers should not simply ignore what happened here. I am asking for a fair review, transparency regarding the alleged evidence, and a chance to respond properly. -
Hello AskGamblers, I honestly do not even know how to describe this properly, because I am still quite shocked by what has happened. I have always trusted AskGamblers and the way complaints are handled when casinos are contacted. However, in this case, I really believe someone from the AskGamblers Complaint Team needs to explain what is going on. I can see that there are several complaints against SpinUp Casino, and it appears that multiple complaints were marked as resolved because the players were allegedly lying, allegedly created duplicate accounts, or allegedly breached certain terms and conditions. I am sorry, but after the third or fourth similar case, should this not raise serious questions? In my case, for example, I did not create a second account. I also do not know what screenshots, documents, or “evidence” the casino allegedly provided. Nothing was shown to me, nothing was explained to me, and I was not given any real opportunity to respond to these accusations. From a player’s perspective, this feels extremely unfair. What worries me even more is that the casino’s rating does not seem to be affected by this. That means more players may continue depositing money there, while the same pattern could continue without proper consequences. I have now lost €10,200. I can accept that if there is truly nothing more that can be done, even though it is extremely frustrating. But what I cannot accept is that this casino may simply continue operating in the same way without serious scrutiny. For example, I noticed that in at least two different cases, the casino claimed that the exact same terms were breached by different players. As far as I understand, the same terms were mentioned in both cases. That alone should at least raise a major red flag and should be reviewed very carefully. I am not trying to annoy anyone, but I genuinely believe this matter deserves another look. I would really appreciate it if someone from the Complaint Team could respond and explain how these cases are being assessed, especially when the player is not allowed to see or challenge the alleged evidence provided by the casino. Thank you in advance.
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@cocopop3011 Lets hope that May's invoices can be sent early so that we members can expect early payment for a wonderful change. 😇
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