Paid Reviews
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In some casinos, there's a betting limit even when playing with real money without a bonus. but what I see is that the casino refused the withdrawal because the bonus wagering requirements weren't met. however, for the account to be deactivated, the casino must provide a reason. this problem seems complicated to me. -
From what I can understand from the OP's post above, he wasn't aware or did not know that deposits taking bonuses have a capped max win withdrawal restricton - this is a standard term at almost all casinos. Next, the OP also doesn't realise that the 2181 EUR capped amount need to be WITHDRAWN FIRST before any new winnings (won with a new deposit) can be considered! He carried on playing, boosted his winniings to 9000 EUR, but is STILL LIMITED to that same 2181 EUR capped allowable withdraw amount - this is also yet one more standard term but is not usually indicated in the casino's T&C! I don't know if this term is indicated at SpinAura or not. Looks to me that the casino hasn't done anything wrong, but I don't know the real whole story! -
By cocopop3011 · Posted
Based on what Flatzem has posted above - it looks like you may have a second account. Do you recall opening multiple accounts? -
By cocopop3011 · Posted
Hi and welcome! Have you submitted this via our official complaints department too? -
By Flatzem888 · Posted
Term 2.7 — One Account / Multi-Accounting Rule: You are strictly permitted to open only one account with Novibet. Opening multiple accounts is forbidden. If Novibet suspects or detects that you have opened more than one account (or that your account is linked to another person via shared IP addresses, payment cards, household addresses, or devices), they reserve the right to freeze/close the account and void/forfeit any accumulated winnings. Term 2.8 — Account Security & Third-Party Access: This rule mandates that your account is for your exclusive personal use. You are prohibited from allowing third parties (friends, family, or professional syndicates) to access, manage, or bet using your account. Passwords and security credentials must remain strictly confidential.
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