@Elcin1964 What the casino is doing is completely senseless and ridiculous!
You made a withdrawal claim of 68.51 AZN but they paid you only 45 AZN - and they want you to keep on playing with the remaining balance, or make a new deposit in order to make a new withdrawal! RIDICULOUS!
Avoid playing at this casino again!!!
Hi @cocopop3011,
Thank you for looking into this. I have attached the requested screenshot proof showing the complete situation:
1. Withdrawal History: Shows my approved withdrawal request of 68.51 AZN.
2. Official Casino Response: The casino representative explicitly states that amounts under 50 AZN cannot be processed due to payment provider limits. They directly tell me to either "continue playing" or "make a minimal deposit" to reach 50 AZN and withdraw my remaining balance.
3. Cashier Page Limits: Screenshots from both Visa/MC and Crypto (USDT) withdrawal methods clearly showing that the minimum withdrawal limit is strictly hardcoded to 50 AZN, rendering my remaining balance of 23.51 AZN trapped and inaccessible.
This clearly demonstrates how their withdrawal limits force players to either gamble away their remaining funds or deposit more money.
Hello, I live in Toronto, Ontario Canada, a legal location to play Shuffle. And I have successfully passed 5 stages of KYC verification, which includes a address verification, proving that the location is valid.
Also, I would like to add that I can only comment once per day (probably because I'm a new user).
Here we go again....same questions, same topic, different OP (original poster).
@elizbethsmith There's been several similar topics recently, posted by different new members, so perhaps you can do some 'search' in the forum topics and do some readings.
Personally, I don't like doing repeats...but there are members who don't mind doing that...so hope you'd get responses here soon! 😇