Hi and welcome to the forum! The duplicate account issue is where you’ll have a problem here especially with this brand! This happened to me with casino rewards years ago and a 1K withdrawal - multiple account lost my money. What kind of communication have you had with them since the 2 weeks?
Hi all,
How long is too long to wait for a replay for a locked account? 2 weeks ago (2 week mark is tomorrow) my account was locked following a large withdrawal request. I have fully verified already and made several prior withdrawals before this. I believe the large withdrawal request mixed with the duplicate account I wasn’t aware of (confirmed with support there was no play on this ghost account) cause the lock out.
How long is long enough before escalating this?