if you are loyal customer on sister sites this should help with your case imo.
here we definitly need more info, maybe some screenshots to know excatly whats going on
@DM4050 You did not say whether you play only on table games, live games, slots, or a mix of all that, You need to clarify this so that we can better understand the situation.
The type of games that you play may have different implications and/or interpretations of their rules and terms.
Hi and just o clarify this. I know there are several casinos that has the same owners and uses the same platform. Sister casinos or what it is called. I happen to gamble a lot on two casinos that I recently found hare owned by the same company. Is this not allowed ? is it this they are closing your account for?
I never uses bonuses anymore, but about a year ago I got a promotion for VIP`s and I used it one the one casino and mailed the other one and asked if i was allowed to use the same promo on this since I just used in on their sister casino and hey said "no problem we are separate".
could be that I do no understand 100% your issue and the reason they closed your account.