It seems strange to me that a casino would block a user's account without immediately providing the reasons for doing so. what is the role of customer support in online casinos if not to act as a vital intermediary between users and the gaming platform?
In the lobby, the Hot/Cold category in most cases refer to the games' performance over the last 24h.
I rarely play a 'hot' game, thinking I'll probably be late to the party, while I tend to avoid the 'cold' games
From my understanding of the 2 words, 'hot' means the game is being played by so many players simultaneously, whilst 'cold' means very little activity going on.
Alternatively, it could also mean paying quite well regularly, or the game is literally in a dead mode.