@Prettyandsick Your nickname used in the forum may defer from that in the Askgamblers homepage - that's not unusual, it's just how the platform is. My forum nickname is also different in the homepage! 😜
If money is deducted from your bank and it doesn't reach the merchant then money is reflected back in your account in less than 48 hours. In your case that time is passed so that is definitely not the issue.
Did you file a complaint against the casino?