@denaobet Hi there and welcome to the forum.
Please take note that only English can be used in this section of the forum, otherwise your post will be moved to the non-English section.
Hi @cocopop3011,
First of all, I hope you are feeling better now. Thank you for getting back to me.
Regarding your question: yes, the casino accused me of having a duplicate account. According to them, one account was allegedly created on February 1st, and another account was created on February 21st.
I can prove that I created my account on February 21st through AskGamblers. However, I cannot prove that I did not create an account on February 1st unless the casino provides the email address that was allegedly used for that account.
To be clear, I am not asking for the email address because I expect to recognize it. I am already sure that I will not recognize it, because I did not create a second account. I need the email address so that I can contact the email provider and try to find out when, where, and by whom that email address was created or controlled. If this email address is somehow linked to my name, then I need to know what email address the casino is referring to.
The accusation itself does not make sense to me. Why would I create an account on February 1st, make no deposit, use no bonus, and simply leave the account unused — only to create another account 20 days later on February 21st, deposit money, claim a bonus, and start playing? Am I supposed to have completely forgotten within 20 days that I had already created an unused account at the same casino? That simply makes no sense.
I created my SpinHub Casino account on February 21st via AskGamblers, and before that I did not even know this casino existed.
So please tell me what else I can do. How am I supposed to prove that I did not create an account on February 1st if the casino refuses to provide the key information behind the accusation?
Thank you again for your help.
Ich bin vor Kurzem auf das AskGamblers Loyalty Program gestoßen und möchte gerne wissen, ob sich eine Teilnahme wirklich lohnt. Die Möglichkeit, als aktives Mitglied Punkte und Belohnungen zu sammeln, klingt interessant, aber ich würde gerne echte Erfahrungen von anderen Nutzern hören. Wie einfach ist es, Punkte zu sammeln, und sind die angebotenen Prämien tatsächlich attraktiv? Bevor ich mich für eine Plattform entscheide, vergleiche ich verschiedene Anbieter, darunter auch Naobet Casino Deutschland, um die beste Nutzererfahrung zu finden. Falls jemand das AskGamblers Loyalty Program bereits genutzt hat, würde ich mich über ehrliche Meinungen, Tipps und Erfahrungen freuen. Jede Rückmeldung hilft dabei, eine fundierte Entscheidung zu treffen.
All this SAME TALK about Roobet and Stake is making me very suspicious indeed! If they all were using same IP, I would have deleted their posts! 😜
CORRECTION! @openingmillers07 I just rechecked and realised that you are also using the same IP as several other members - all talking about the same 2 casinos! Your next post on this same casinos will be deleted!
For one, the need to change an inappropriate username! We previously had one member who was using a vulgar nickname - he didn't change it and he was no longer seen in the forum after that!