I wouldn’t put a random name or country into the form. That could turn a held deposit into a separate account-compliance problem. Give OKX only what you can verify, ask exactly which evidence they will accept, and keep the casino support case, payout TXID, screenshots and replies together. If the casino used a payment processor, ask them to identify it in writing or communicate directly with OKX.
The bonus funds are different at Snatch and iwild casinos. We have talked about this before and you have restricted playing with bonus at these two casinos. The bonus funds at this casino are like cryptos.