@zk11 Hi there and welcome to the forum.
Are you talking about slot game images when you say pictures?
All games have a designated RTP (Return To Player), indicating the return rate to the player within a cycle of many millions of spins. A 96% RTP means the casino/provider has a 4% edge (profit margin).
@SegundaChance Bet-Football casino is not listed at Askgamblers so you actually won't be able to file a formal complaint using AGCCS.
Since they are still responding to you, it's probably just a matter of waiting time.
If theres a pattern of taking an extended period of time to process payouts to me it points more towards liqiditity issues for said casino/bookmaker, if/when you get paid stop putting money onsite or atleast keep it to low amounts of cash you are comfortable losing if they go under eventually.