Hello,
I honestly do not understand this anymore, and I would really appreciate someone explaining it to me.
How can you claim that evidence has been provided and apparently accepted when the very thing this evidence is supposed to prove is technically impossible?
Am I supposed to keep repeating myself, or are my posts simply not being read?
Let me explain this one more time: It is technically impossible to register an account using an email address containing spaces. The system simply does not allow it.
Yet the casino apparently submitted evidence claiming that I created a duplicate account using exactly such an email address.
How can this evidence simply be accepted without questioning its validity? How can something that is technically impossible be treated as legitimate evidence?
This is not just my personal opinion. Casino Guru actually tested this and confirmed that registering an account with spaces in the email address is not possible. Anyone can read about this in my Casino Guru complaint.
I genuinely do not know how else to explain this or why this crucial point continues to be ignored.
I have always held AskGamblers in high regard, but what is happening here makes absolutely no sense to me. It gives me the impression that clear technical facts are being disregarded rather than properly investigated.
And that raises a serious question: How are players supposed to be protected if evidence is accepted without verifying whether the alleged events could even have occurred?
If the casino claims that I registered a duplicate account using an email address containing spaces, but the registration system does not permit such addresses, how can that claim be accepted as evidence against me?
I would appreciate a direct answer to this specific question rather than another general statement that the casino provided sufficient evidence.
I also intend to pursue this matter through other complaint channels. However, I would still like this issue to be addressed publicly here, because I believe other players deserve to understand how such evidence is evaluated.
I have done nothing wrong, and I genuinely cannot understand why I am being treated this way.
I believe a clear and transparent answer to this question is the very least I can reasonably expect.
Thank you.