@Stevo69 Hi there and welcome to the forum. No, you have not misunderstood. The terms clearly state that the max win amount is capped at 200% of the bonus amount. Geees...that's awfully low...other casinos are capping at 5x or 10x the bonus amount! Maybe it's time for you to go and play ELSEWHERE?! 😜

To be very honest, everything seems to be in its rightful place, and it looks like @Gogab has really won that money from the Reward Box. Anyhow, C$ 10,000 is really PEANUTS for any casino to pay out, but Wild Tornado might just be running a wild tornado here just to delay things! Come on Wild Tornado...stop delaying and pay up quickly like a tornado that you are! 😇

@Gogab Is this the only time you opened a mystery box that day from your multiple deposits? And can you go back into the box to see your reward or is this a one off screenshot you took when you opened it? 

Where has the casino said it’s a glitch? She said support hasn’t got back to here? 

So I deposited $100 to the mr bet site and they were offering 100% bonus so received $200. Within about 10 bets I won a jackpot of $2300 and I’ve continued to play and now have $28,000. I’ve requested a small withdrawal first of $3000. I’ve since been reading the fine print and saw this    7.5.1 The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided.     does this mean I’m only going to get 200 of $100? Or have I misunderstood