Confiscated winnings due to recycled IP address

[jpearce622sb]

Hi there,

I was hoping if i could get some advise for my situation. Back in December I signed up to West Casino, I deposited using the welcome bonus and won £920. I went to withdraw but got refused as apparently my IP address had already claimed this offer which was of course, in breach of their terms. 

The problem is that the evidence they gave me of the other IP address was from another account based in Bradford who had claimed the same offer. I live in Northern Ireland and have no idea who this person is, so I assume my IP address has been recycled which is completely out of my control. 

Would anyone have any guidance to what I can do? Surely this is a massive flaw in their system which players have no control over. 

I have already brought this up to the complaints department and got refused. 

Many thanks in advance,

James < external link removed >