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Baccarat Game Outcomes


ML_Baccarat

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Good day everyone :)

I am a brand new member of this community.

A quick introduction: I am a Stanford Graduate (Computer Science) and I recently moved to Busan, South Korea.

Having lots of free time, I have been visiting Paradise Casino, the Busan Branch, for about three months, every single day.

Since I am a new member, I am not allowed to post links here yet, so please google Paradise, Casino and Busan to retrieve information about this specific Casino.

I have been visiting this specific Casino, not to play, at least initially, but to try to make sense of the Casino's systems and to observe how Behavioral analytics, Machine Learning, cutting edge tracking technologies, and much more, are now being used in the context of the modern Casino.

I have been reading Natasha Dow Schull's work and I guess it is the prime inspiration for what I have been doing :)

Basically, what I have discovered is a huge vulnerability, that allows players to use the Casino's customer tracking system to predict the outcome of Baccarat games.

I wish I could record a short video from inside the casino to show you all but taking photos and videos is strictly forbidden here!

Let me describe what I have seen  :)

Every customer of the casino is tracked using their Paradise membership card - their play hours, how much they bet, what games they play, their pain points, etc. This is precious data a modern casino cannot afford to not gather. Well all know this :)

Now, every time a customer sits down in front of a dealer at a Baccarat table, a manager (they are dressed in black, and there are always two managers watching the Baccarat tables) will ask the player for his membership card and use a console next to the Baccarat table to pull up his or her profile. The manager will use the console to assign a table and seat number to the player.

Now this is where it gets interesting.

I observed that very often, when a player starts losing big, they'll want to switch dealers or move to another Baccarat table, hoping to do better there. Using behavioral analytics, the Casino can probably anticipate this using the camera at the top right of every Baccarat monitor, which records changes in gaze, body posture, cardiac rhythm, facial expression (microexpressions), rate of self-touching (a measure of stress) and so on. The casino can use this data to infer in real-time how each player's emotional state has changed and anticipate the player's decision to move to another table.

When this happens, when the player decides to move and sit at a different table, a manager would approach a table and use a console to assign a new table number and seat number to the player's profile.

Now watch this.

Every single time a high-net worth customer (either a VIP card holder or a customer who purchased a few thousand dollars worth of chips) would sit at a new table, he would win.

So the following needs to happen for us to see this win happen at the new table:

. The customer needs to have lost big at the first Baccarat table - a losing streak

. The customer needs to have reached his or her pain point

. The customer needs to have moved to a new table

. The customer needs to have been assigned a new table number and seat number by the manager

. The customer needs to be either a VIP or a high-net worth customer

So, just for the heck of it, I started tracking high-net worth customers just like the Casino tracks them for a variety of purposes.

And I thought: why not bet with them when this happen?

And so I did, and every single time, without even looking at the Baccarat monitor or really knowing how to play the game well, I have been winning, along with the customer.

I tested this for weeks on end and on every single bet came out a winner.

The real question is: why does this happen?

Why would they want a disgruntled player to "be given a win" when he or she decides to move at a new table? My assumption is that it's for retention purposes, and also a nice win can alter a player's behavior, calm the player down, bring back some confidence and keep that player at the table, where he or she will spend the rest of his or her money, hoping to recoup the losses of his or her previous games, and perhaps, why not, make more.

So, anyone can test this - find a table, spot high-net worth customers buying a few grands worth of chips, wait for them to lose big and switch tables, notice how a manager will always use the console to reassign seat and table numbers to a player, and appreciate how the player, at the new table will always "be given" a win, to keep him seated and get him spending more. At this specific Casino.

Anyone can do this really - I'd like to encourage anyone in the vicinity of the Casino to reproduce the experiment and share results here :)

I took a lot of notes during these three months - I have to review them before sharing them :) That will be for another post.

So in conclusion, I'd like to say that a deep knowledge of this specific Casino's systems can give you a real good edge. Paradise Casino's customer tracking system is one system among many others. In the future, I'd like to see if and how Behavioral analytics can be exploited, from the player side.

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