Joo casino slooooow payouts

[videoslotheaven]

Hello there i have been lucky at this casino and won big 3 times now.

 

First time it was with bonus, sent documents and they prossesed my withdrawal within one day.

 

Second time they ask me for a selfie with my id even tough im already verified. Then they say the manager had to approve or look trough my play??? No bonus was taken the win was 1500 euros. But they approved it same day.

 

Then two days later i deposit again and win again 1000 euos and now they are stalling and stalling. Same bs about manager but i diddent use a bonus so what is there to check... then today the 5th day of waiting they claim finance department. And they cannot give an answer if it will be sent today.

 

I submitted a complaint here against them. Why do allot of these more unknown casino brands employ these tacktics? What is the point of the delaying?

[hajnrih]

Hello there i have been lucky at this casino and won big 3 times now.

 

First time it was with bonus, sent documents and they prossesed my withdrawal within one day.

 

Second time they ask me for a selfie with my id even tough im already verified. Then they say the manager had to approve or look trough my play??? No bonus was taken the win was 1500 euros. But they approved it same day.

 

Then two days later i deposit again and win again 1000 euos and now they are stalling and stalling. Same bs about manager but i diddent use a bonus so what is there to check... then today the 5th day of waiting they claim finance department. And they cannot give an answer if it will be sent today.

 

I submitted a complaint here against them. Why do allot of these more unknown casino brands employ these tacktics? What is the point of the delaying?

Waiting for you to reverse you withdrawal and hopefully lose.

[cocopop3011]

Hello there i have been lucky at this casino and won big 3 times now.

 

First time it was with bonus, sent documents and they prossesed my withdrawal within one day.

 

Second time they ask me for a selfie with my id even tough im already verified. Then they say the manager had to approve or look trough my play??? No bonus was taken the win was 1500 euros. But they approved it same day.

 

Then two days later i deposit again and win again 1000 euos and now they are stalling and stalling. Same bs about manager but i diddent use a bonus so what is there to check... then today the 5th day of waiting they claim finance department. And they cannot give an answer if it will be sent today.

 

I submitted a complaint here against them. Why do allot of these more unknown casino brands employ these tacktics? What is the point of the delaying?

 

I don't see the complaint dear, when did you submit it?

[LeoDubbed]

Well, I had a similar issue a couple months ago with a casino from the same company. My first few withdrawals went smoothly but when I won big time, that's when the trouble began. I emailed them a couple of times and got the same answer every time. I too didn't use any bonus, played with only my own money.

It took them 2 days to pay what normally should/could be done within an hour, if they need to investigate player's gaming history, they have 8 hours max to do so and after that, they have to process the withdrawal request.

[Afi4wins]

Well...it looks to me like the casino is just JOO-Bad! 

[videoslotheaven]

I posted the complaint a day ago. Its not been published yet. Leo how didd u get them to prossess it?

[LeoDubbed]

I posted the complaint a day ago. Its not been published yet. Leo how didd u get them to prossess it?

When a casino delay a payment for too darn long, I simply contact their license holder about it or you can spam their email by sending them dozens of the same email everyday

But since you have already submit a complaint, my best advise is to wait

[cocopop3011]

Yep I'm pretty sure this is just a stalling tactic which shouldn't happen but does. Since you've registered a complaint providing it meets our guidelines it will go live soon and since you didn't play with bonus money I'm pretty sure you you will get your winnings.Just hold on tight and let the complaint system do it's work.

[videoslotheaven]

Its been a week tomorrow. They keep switching between the manager has to review and finacial department is prossesing.

 

Maybe they are out of money. That is the last time i will be playing with any casino from the Direx NV group. Or any Curacaou lisensed one for that matter. Seams thos casinos do whatever they please without any consequenses for them.

 

There is really no excuse for this behaviour. I have won on almost every deposit there, maybe they are trying to piss me of so much that i will close my account.

[cocopop3011]

Its been a week tomorrow. They keep switching between the manager has to review and finacial department is prossesing.

 

Maybe they are out of money. That is the last time i will be playing with any casino from the Direx NV group. Or any Curacaou lisensed one for that matter. Seams thos casinos do whatever they please without any consequenses for them.

 

There is really no excuse for this behaviour. I have won on almost every deposit there, maybe they are trying to piss me of so much that i will close my account.

 

Your complaint is now live and the casino still has quite a bit of time to reply, so let's just wait to see if they do.