Netbet - advice?

[JamesHelpme]

Hi All

 

I am new here, but a long time follower.

 

I have had an account at netbet for years, started playing recently and won a few times.

 

Made a few withdrawals, they were pending for 48 hours then processed, no issues.

 

I had a bigger win on Monday... 48 hours was up.. still pending, now... still pending.

 

Chat tell me it will be processed soon, they do not answer phone calls or emails.

 

anybody else experienced this?

 

Is there anyway I can talk to the rep they have here before having to make a proper complaint?

[cocopop3011]

Hi All

 

I am new here, but a long time follower.

 

I have had an account at netbet for years, started playing recently and won a few times.

 

Made a few withdrawals, they were pending for 48 hours then processed, no issues.

 

I had a bigger win on Monday... 48 hours was up.. still pending, now... still pending.

 

Chat tell me it will be processed soon, they do not answer phone calls or emails.

 

anybody else experienced this?

 

Is there anyway I can talk to the rep they have here before having to make a proper complaint?

 

Hi James

 

Hmmm..I'm not entirely sure we have an active rep here for Netbet, I'll check for you but to be honest I think probably opening a complaint is the best route. Do they not have live chat?

[JamesHelpme]

Hi James

 

Hmmm..I'm not entirely sure we have an active rep here for Netbet, I'll check for you but to be honest I think probably opening a complaint is the best route. Do they not have live chat?

 

Hi,

 

They have live chat, but every time I speak to them they just tell me they will process it soon.. which is not overly helpful.. They never answer any emails and they never pick up the phone.

 

I have looked at the complaints here, and it seems they are pretty actively responding to those, I just wondered if there was a way to speak to that person before I escalate it!

 

Thanks

[cocopop3011]

Hi,

 

They have live chat, but every time I speak to them they just tell me they will process it soon.. which is not overly helpful.. They never answer any emails and they never pick up the phone.

 

I have looked at the complaints here, and it seems they are pretty actively responding to those, I just wondered if there was a way to speak to that person before I escalate it!

 

Thanks

 

I've checked my rep list already and don't see a rep on there, however I'll send Valdes an email now, just to make sure and come back to you when I get a reply. 

[LeoDubbed]

I think NetBet is a very popular casino and probably they are very busy, sometimes casino need more time to process your withdrawal. Also, a larger sum might give them a reason to investigate player's gameplay. If it's all ok, I think they will pay eventually.

[cocopop3011]

@JamesHelpme

 

Have you had any update yet on your issue?

 

I am still trying to contact a rep that could come here and help however, I'm entirely sure there is one that uses the forum. I am working on it though