Problem with Brazil sportsbetting / casino

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I only play at UK regulated casinos and came across this one. I deposited £150 got up to about £400 off the casino and was happy enough. I then moved to 'live football betting'. The name kind of gives it away right, live betting. To cut a really long story short.... they do not update the LIVE football scores. I was getting odds of 3.87 for a team to win that were 3-1 up with 10 mins to go. Of course, I refreshed the page etc and the score was 3-1 and time was 81 mins. I put £100 on.. still 3-1 at 88 mins it showed on my live scores. Smugly, assuming that was easy I was waiting for the payment to hit my account. I kept refreshing etc nothing arrived.. I then checked my bets and it said LOSE. I was like, wtf, no way. I managed to find the game (Czech U21 LEAGUE) and the scores had been 3-3 since minute 76. Absolute joke. I obviously contacted them to relay my point and was advised 'its the customers fault to check the correct scores'. This cannot be right. They are offering a service, based on an event and show the scores of that event, how can it be down to be to check? I obviously have no screenshot of the scores being 3-1 on 88 mins as there was no need to take one. I asked them to close my account and return my money (£318 odd) so although I still walked away in profit, I would not recommend this casino to anyone.

[cocopop3011]

Hi Ian

 

I've edited your title slightly, not quite sure what the original one was meant to read.

 

I've never placed any live bets so I have no idea how it works whether or not they update the live scores or not I have no idea. Does it say in the terms you have to check the live scores yourself?

 

Did you get your money returned? Sorry I can't be of more help we do have spoortsbetting members here though they may be able to give you some better advice