Tangiers Casino : Is this New Casino Legit? Help Please

[ChristmasTracy]

I was thinking about joining Tangiers casino. After reading all this thread I am still hesitating. I don't have much experience in playing casino games and choosing which casino to join. Could anyone pleas gather all advantages and disadvantages of being member of Tangier casino?

[celicorppr]

I was thinking about joining Tangiers casino. After reading all this thread I am still hesitating. I don't have much experience in playing casino games and choosing which casino to join. Could anyone pleas gather all advantages and disadvantages of being member of Tangier casino?

 

Hello Tracy!

 

I am happy to hear that you are looking into joining Tangiers Casino! We would definitely love to have you as member and I personally am at your full disposal should you need help with anything at all. 

 

In regards to advantages and disadvantages, you can get a better feel of the site while playing and trying it for yourself, so in order to give everybody a chance to try it out, we have a no lose package set up on new accounts. 

 

This means that you will get the following:

1) as soon as you register you will get a Sign Up bonus (cashable for $100);

2) as soon as you make your first deposit you will get a 200% deposit bonus for it, that you can cash out from according to the site rules ($4000 per week);

3) in case the house wins, you get the 100% cashback, you will get the deposited amount back on your account, in cash. Say you deposit $100 and you lose it, we will give you $100 in cash, right on the account, that you can do as you wish with. This means that you can cash them out and recover your initial deposit, or put them back into play for a chance to win a higher amount, wagering free.

 

Should you decide to give our NO LOSE deal a try, just create the account and contact us on chat to claim it. It's as easy as that.

If you have any questions, please let me know, I'm here for you. 

 

Best of luck!

Rachel

[ChampionJ]

So i am extremely upset this morning after winning a amazing 8000 last fortnight (with no bonsuses) i started my quest to withdraw my winnings . As stated in the t&c you can only withdraw 4000 at a time . So i waited over 7 working days and finally received my first 4000 . Whilst waiting to funds to enter my bank account i put in the request for my next 4000 which removed this immediately from my account .whilst waiting for my next instalment of winnings i deposited numerous amounts and played . After close conversations with chat staff they assured me any bonsuses taken with my new deposits would no effect my pending withdrawl request so i played with bonsuses. Now this morning i have found my withdrawl request is cancelled . The 4000 is gone completely . When questioned through chat they state that when bonsuses were played if the bet was higher than 5 then they can make any winnings void .

Now my argument is i was not playing with the 4000 at all . It was removed from my account when i requested the withdrawl . Chat representatives assured me it would not effect my withdrawl .

4000 of winnings is now gone for no apparent reason and im left trying to call a number that is not connected sending emails to a address that wont reply vice a versa . Chat representatives are no gelp the just keep refering me to to the email address.

Im distraught . 4000 is not money i take lightly

[celicorppr]

So i am extremely upset this morning after winning a amazing 8000 last fortnight (with no bonsuses) i started my quest to withdraw my winnings . As stated in the t&c you can only withdraw 4000 at a time . So i waited over 7 working days and finally received my first 4000 . Whilst waiting to funds to enter my bank account i put in the request for my next 4000 which removed this immediately from my account .whilst waiting for my next instalment of winnings i deposited numerous amounts and played . After close conversations with chat staff they assured me any bonsuses taken with my new deposits would no effect my pending withdrawl request so i played with bonsuses. Now this morning i have found my withdrawl request is cancelled . The 4000 is gone completely . When questioned through chat they state that when bonsuses were played if the bet was higher than 5 then they can make any winnings void .

Now my argument is i was not playing with the 4000 at all . It was removed from my account when i requested the withdrawl . Chat representatives assured me it would not effect my withdrawl .

4000 of winnings is now gone for no apparent reason and im left trying to call a number that is not connected sending emails to a address that wont reply vice a versa . Chat representatives are no gelp the just keep refering me to to the email address.

Im distraught . 4000 is not money i take lightly

 

Hello,

 

Thank you for getting in touch with us in regards to this matter. 

 

Please note that I looked into it and found that a full review of your account took place. The review included all documents, profile information, all account activity and game logs. When checking the game logs, we noticed that you had bets of over AUD5, which is a breach of our terms and conditions. Unfortunately the second withdrawal request could not be approved as per the following rule that can be found on our site, on the Bonus Rules page:

 

᛫ Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is AUD5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit. 

 

Please note that this does not refer to the activity that you had on the account after the withdrawal requests have been made, but to the bonus that you have won the amount of AUD8,154.28 from.

 

Nevertheless, I would like to congratulate you on your winnings and on your AUD4000 approved withdrawal and let you know that should you need anything at all, I am at your full disposal. 

 

Best of luck with the games,

Rachel

[ChampionJ]

Hi thank you for your reply .

 

I am left even more confused . The winning of the 8000 was done after all bonuses were played through . If this rule was applied to the bonuses played before winning the 8000. Why was the first 4000 approved . I am very disapointed with this . Your t&c are very difficult to follow and it seems makes it very difficult to win . Up until now i have enjoyed playing on your site and had thought i had a good understanding of what rules had to be followed which i had thought that id followed quite well. 4000 is not a small sum and for you guys totally wipe it from my account . I am very reluctant to continue to play now as it appears to me that i could play win and have yet another trival rule applied .

I disagree with this decision and wish for the matter to be looked into again .

I thank you very much for your reply as chat is no help and the email reply was pittyful .

I have recorded interactions with chat stating the 8000 was able to be withdrawed .

Two weeks of believing id won 8000 to have half of it taken away very frustrating.

 

Thanks jade

[celicorppr]

Hello,

 

 

You are correct, the winnings were issued from the bonus that you were playing as soon as the wagering requirements were met. However, the rule states that while you are wagering the bonus, should you have bets that are higher than 5, the winnings issued from that bonus become void. 

 

Please note that the website reserves the right to choose Accounts with pending payouts randomly for an additional verification process and it was during this verification when we found that your gaming session while wagering the aforementioned bonus, does not comply with our Bonus Rules, to be precise, with the following one:

 

᛫ Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is AUD5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit. 

 

Should you need anything at all or should you have any other questions, I am at your full disposal. 

 

 

Have a great day!

[ChampionJ]

Having issues yet again . Made a 1000 withdrawl request waited 3 days declined . Stated incorrect swift code . Checked with my bank checked my details i gave . No problems all matching all correct . Now left waiting another couple of days for approval .

Wonder what the excuse will be this time .

[celicorppr]

Having issues yet again . Made a 1000 withdrawl request waited 3 days declined . Stated incorrect swift code . Checked with my bank checked my details i gave . No problems all matching all correct . Now left waiting another couple of days for approval .

Wonder what the excuse will be this time .

 

Hello,

 

Thank you for getting in touch with us in regards to this matter. 

 

I looked into it for you and noticed that your latest request was made with the same Swift code, the incorrect one I am afraid. Please note that we looked for the Swift code you have provided us with, CUFCAU2Sxxx, and we were unable to validate it. 

 

Please make sure you have the correct Swift code and make the request again and we will make sure to review it as soon as possible. 

 

Should you need anything at all or should you have any other questions, I am at your full disposal. 

 

 

Have a great day!

Rachel

[ChampionJ]

As i have now explained several times . This is my correct swift code . It is the same code that was used for previous withdrawl with no issues . I have checked with my bank twice now and confirmed i am inputting the correct details . I live in a rural town and my bank is our local credit union . I dont know what else i can do . Its now been nearly a week and i am still unable to access my winnings . Im left to one msg one reply at night due to the time difference which is also very frustrating . As the number you provide is not conected and chat are no help at all .

 

My code is correct .

[celicorppr]

As i have now explained several times . This is my correct swift code . It is the same code that was used for previous withdrawl with no issues . I have checked with my bank twice now and confirmed i am inputting the correct details . I live in a rural town and my bank is our local credit union . I dont know what else i can do . Its now been nearly a week and i am still unable to access my winnings . Im left to one msg one reply at night due to the time difference which is also very frustrating . As the number you provide is not conected and chat are no help at all .

 

My code is correct .

 

Hello,

 

Thank you for your reply. 

 

Please note that we have checked one more time for you and there is a typo in the Swift code that you provided us with. However, our Accounting team managed to find the correct information and we can confirm that your withdrawal request will be approved today. 

 

Congratulations on your winnings and should you need anything else, please do not hesitate to let us know. 

 

Have a great day!

Rachel

[silorak111]

Hello everybody,

 

Firstly sorry, for my bad english.

 

I registered to Tangier Casino 1-2 years ago, with a free bonus. Ive lost that bonus and then day by day, I receive from them, that you can guess game and answer that and get free bonus. And yes, Ive lost everything many times.

 

After many unlucky times, I get lucky and made WR of that bonus, and won around 3000-4000€. I was happy, but i knew, that regaring T&A, I will be able to withdraw only 100€.

 

I write support, they confirmed, that I can get 100€ but I need to make deposit of 20 or 25€, because my last deposit was made 3-4 months ago.

 

I made deposit asked for withdraw. 

 

Waited for 4-5 days, my withdraw was declined without any information. I write to support, they said, I need to send them my documents (ID card).

 

Ive send my ID card, made withdraw request I wait again for 4-5 days. And my withdraw was declined....

 

I write again to support, they said, I need to send CC card information.. Ive send my CC card information and then my withdraw was declined..

 

Send Neteller print screen, send another CC information... So, in total i waited for a month, to get my withdraw... And today, I see in my account - 100€.

 

They ask me another papers...

 

Please, Tangier Casino, CHECK MY ACCOUNT and WHAT PAPERS I SHOULD SEND YOU in ONE TIME? You will ask me anther documents, and another.. 

 

Its only 100€, but it sooooo frustrating, so communicate with you. 

 

Your support confirmed me, that we received all documents, and i need to wait for 3-4 days more...

 

If you decided not to withdraw my winnings, please, write that and I will be happy, and you can close my account.

[celicorppr]

Hello everybody,

 

Firstly sorry, for my bad english.

 

I registered to Tangier Casino 1-2 years ago, with a free bonus. Ive lost that bonus and then day by day, I receive from them, that you can guess game and answer that and get free bonus. And yes, Ive lost everything many times.

 

After many unlucky times, I get lucky and made WR of that bonus, and won around 3000-4000€. I was happy, but i knew, that regaring T&A, I will be able to withdraw only 100€.

 

I write support, they confirmed, that I can get 100€ but I need to make deposit of 20 or 25€, because my last deposit was made 3-4 months ago.

 

I made deposit asked for withdraw. 

 

Waited for 4-5 days, my withdraw was declined without any information. I write to support, they said, I need to send them my documents (ID card).

 

Ive send my ID card, made withdraw request I wait again for 4-5 days. And my withdraw was declined....

 

I write again to support, they said, I need to send CC card information.. Ive send my CC card information and then my withdraw was declined..

 

Send Neteller print screen, send another CC information... So, in total i waited for a month, to get my withdraw... And today, I see in my account - 100€.

 

They ask me another papers...

 

Please, Tangier Casino, CHECK MY ACCOUNT and WHAT PAPERS I SHOULD SEND YOU in ONE TIME? You will ask me anther documents, and another.. 

 

Its only 100€, but it sooooo frustrating, so communicate with you. 

 

Your support confirmed me, that we received all documents, and i need to wait for 3-4 days more...

 

If you decided not to withdraw my winnings, please, write that and I will be happy, and you can close my account.

 

Hello,

 

Thank you for getting in touch with us regarding to this matter. 

 

Please note that we have checked your account and found that the Accounting department requires that you have on file the credit card vouchers for the credit cards ending in 9100 and 6071.  You can download the voucher by following the link: https://www.tangierscasino.com/assets/themes/tng/web/i18n/en/docs/CCvoucher.pdf

 

Please send the credit card vouchers to security[@]tangierscasino.com and make a new withdrawal request  and will be reviewed as soon as possible. You do not need to make a new deposit, but please  make sure to send the documents.

 

Congratulations on your winnings and should you need anything else, please do not hesitate to let us know. 

 

Have a great day!

Rachel