Question regarding playthrough requirements and games allowed

[donkeyramp]

So I submitted a complaint last night after Casino Extreme took 1000$ out of my account for "breaking the rule" of which games I was allowed to play under the bonus.  I met the playthrough requirements, which if any of you play there, the games that are locked, become unlocked.  Now what on earth would be the purpose of these games unlocking if you are still not meant to play them, which is what they are claiming.  I have done this at numerous RTG casinos and have never once been told this.  But I also didn't promptly go and win 1000$ after my playthrough was met.  But this was even on a deposit bonus!  It's not like I was Freechip hunting.  I even go on to quote on of their bonuses as stating "these games are not allowed to be played during wagering requirements" which would tell you what..  After the requirements are met, you're free to play whatever you want.  And why would you not be?  The money is withdrawable, I could literally withdraw and redeposit the same cash and play whatever I want.  So tell me this does not sound like Casino Extreme is just being shady and not wanting to pay out the 1000$ they owe me.  They left me the 280$ that I won on slots, and then proceeded to tell me, "we could rightfully take that too, but we're being nice and letting you keep it".  That is complete and utter BS.  If they were allowed to take it, guess what, they would have GLADLY taken it too.  But they are wrong, and they know they are.  I'm just looking for opinions here.  Cause I'm befuddled by how they can claim what they did is ok.  Their responses never make sense, they aren't making a valid argument, they just keep restating the same thing, "the coupon says that you are not allowed to play blackjack".  Well yeah, during the wagering requirements when the games are locked of course!  But when they UNLOCK.  That tends to say something else.  Am I completely insane here for assuming that?  And why have I never heard this from another casino.  Please someone help me before I go insane, cause I feel like I have been straight up cheated and stolen from..  And 1000$ is A LOT of money to me.  Thanks for reading.   

[ValDes]

Hello there and welcome to AskGamblers. 

 

Please keep in mind that your complaint has been accepted and processed by the AskGamblers Complaints Team and I strongly recommend you to limit your statements referring to the aforementioned issue within the AGCCS process only. 

[raverbabe]

Sadly I have heard of this happening a couple of times before at some RTG casinos, although to be honest I thought Casino Extreme were one of the good guys. Best of luck with this!

[donkeyramp]

Hello there and welcome to AskGamblers. 

 

Please keep in mind that your complaint has been accepted and processed by the AskGamblers Complaints Team and I strongly recommend you to limit your statements referring to the aforementioned issue within the AGCCS process only. 

Sorry, not trying to overdo it or anything, I just really wanted to get some honest opinions here to get an idea of what others think.  My fault.  I won't post anymore about it.