1xbet - Unsucessful deposit

[tranlesitu1996]

Dear all, 

I made a deposit to 1xbet using ETH from Coinbase. The transaction was processed via a contract, and it hasn't been credited to my 1xbet deposit balance even though my transaction was completed back on September 28, 2026.

I filed a complaint as usual, and they informed me that such transactions are resolved at the end of each month, asking me to wait. I waited until October, but the issue remained unresolved, and 1xbet pushed the date to October 5, 2026. However, still nothing happened, so I reached out for support again.

1xbet then opened a query ticket for that deposit and told me I needed to wait until the end of October, stating that all updates would be provided within that ticket.

Then on October 29, 2026, I noticed that my query ticket had been closed, but the issue was never resolved and no reason was given. 1xbet told me to wait until October 31, 2026, and if the issue still isn't resolved, I should contact them again so they can reopen the query. It feels like an endless loop, while my money just sits there.

As someone who has been using 1xbet for 10 years and has turned over millions of USD, I am extremely disappointed with 1xbet this time, even though my deposit amount wasn't large. (0.02ETH) 

Sincerely

[Afi4wins]

@tranlesitu1996 Hi there and welcome to the forum.

One more case involving 1xBet casino...and a missing crypto deposit!

[tranlesitu1996]

14 minutes ago, Afi4wins said:

@tranlesitu1996 Hi there and welcome to the forum.

One more case involving 1xBet casino...and a missing crypto deposit!

Yeah, their Support like doing nothing. 34 days with clear transaction on-chain. 

[Afi4wins]

2 hours ago, tranlesitu1996 said:

Yeah, their Support like doing nothing. 34 days with clear transaction on-chain. 

Another member had a similar case and it has been many months still pending a resolution, if I'm not mistaken!

[Tharsan.k]

I’m facing a very similar problem with 1xBet. I currently have TWO deposits that have still not been credited to my account, despite repeatedly contacting their customer support.

 

What makes this even more concerning is that I have also tried to file a complaint through AskGamblers, but I have been unable to submit the complaint against 1xBet.

 

At this point, I’m extremely concerned about how these deposit cases are being handled. When customers cannot get their deposits credited and also have difficulty filing a complaint through a gambling complaint platform, it raises serious questions.

 

I would like AskGamblers to explain clearly why I am unable to file my complaint against 1xBet. If there is any commercial or partnership relationship between AskGamblers and 1xBet, I hope this does not affect a player's ability to submit a legitimate complaint.

 

I have evidence of both deposits and my communications with 1xBet, and I am prepared to provide everything required.

 

You are not the only one facing this issue. I am experiencing it too, with TWO deposits still unresolved.

[Afi4wins]

@Tharsan.k As far as I recall, Askgamblers Complaint Team stopped accepting complaints against 1xBet because the casino has not been responsive at all, leaving complaints as unresolved.

[Tharsan.k]

Thanks for the information. If 1xBet repeatedly refuses to respond to player complaints, then perhaps AskGamblers should consider blacklisting the casino rather than simply stopping complaints against them. Otherwise, players are left without any protection or public record of their unresolved cases.