Coldbet account blocked

[kacperek200325]

Hello, my Coldbet account—which had winnings of 8,000 PLN—has been blocked due to an alleged "multi-accounting" issue. However, this was the only account I ever held there. Has anyone else experienced a similar problem? How can I recover the funds from the account, and is there anything that can actually be done about this?

[Afi4wins]

@kacperek200325 Hi there and welcome to the forum.

So many players are also facing, or have faced, this same issue recently, at various casinos, so you're yet one more in the list.

Apparently, this 'multi accounts' or 'multiple accounts' allegation is commonly used by casinos - sometimes as a delaying tactic, sometimes for avoiding payment tactic, but may also be actual duplicated accounts issue.

Filing a complaint against these allegations may not resolve the problem, because the complaint team can only depend on whatever proofs the casino can provide, so there's actually not much that a player can do besides making a complaint.