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Posted

I kindly request that you process the payment / credit the funds immediately and provide a written response with a case number within 7 days.

This complaint is submitted in good faith and within the required timeframe. I reserve the right to escalate this matter to the Curaçao Gaming Authority (license OGL/2024/1262/0493) and other relevant bodies if no satisfactory resolution is provided.

Screenshot_2026-10-25-18-51-26-043_com.pengyou.cloneapp.jpg

Posted
2 hours ago, yantidia40 said:

I kindly request that you process the payment / credit the funds immediately and provide a written response with a case number within 7 days.

This complaint is submitted in good faith and within the required timeframe. I reserve the right to escalate this matter to the Curaçao Gaming Authority (license OGL/2024/1262/0493) and other relevant bodies if no satisfactory resolution is provided.

Screenshot_2026-10-25-18-51-26-043_com.pengyou.cloneapp.jpg

Hi, sorry I’m not what exactly you want us to help you with in the forum? 

Posted

The screenshot shows that the account has been locked until yesterday, 25th Oct, so it should be accessible today.

@yantidia40 So, is your account accessible now or still locked?

Also, can you explain why your account was locked? What reasons did the casino gave?

Posted
6 hours ago, Afi4wins said:

The screenshot shows that the account has been locked until yesterday, 25th Oct, so it should be accessible today.

@yantidia40 So, is your account accessible now or still locked?

Also, can you explain why your account was locked? What reasons did the casino gave?

and you didn't even need to use a translator for that 

Posted
4 minutes ago, Flatzem888 said:

and you didn't even need to use a translator for that 

Yep, it's a common language between the OP and myself. 😉

Posted

@yantidia40 Your new topic has been moved to the non-English section. If you want to post your messages here, please use English instead (use a translator if necessary).

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