Betonline.ag Responsible Gaming

[Izzy92]

Hi there,

I'm in Canada so Betonline is an unregulated offshore book for me, doesn't have the igaming license. My question is this: on Sept 15, I requested a 30 day timeout of my account via chat which was approved and applied. In their terms and conditions, it specifically says the timeout is irrevocable and that no account access, bets etc will be allowed for the 30 day period...from their t+c:

If you want to take a break from gambling, let us know.

We offer fixed account time-out durations of 1 week, 1 month, 3 months, or 6 months.

This feature allows you to reassess your situation while restricting access to your account. Once a timeout is applied, your account will be inaccessible for the full selected duration. You cannot log in, place bets, or use the account for any purpose during this period.

Time-out periods are irrevocable, meaning they cannot be ended early. When the time-out duration ends, you can regain access to your account by logging back in without needing to contact us.

I'd reached out 2 weeks later asking how long I had left, the agent replied saying "well there's still a couple weeks left in the timeout, but I can reopen it for you now if you want." You probably know how it went from there, lost $1500 over the last week. 

Seeing as they have a Panama license, are they obligated or likely to help me in any way? When I contacted support they just kept redirecting to "we can close it more permanently if you want."

I've already enrolled in the centralized self exclusion list here so this one is really the last one I have to exclude from. 

Edited 6 hours ago by Izzy92
Adding their terms for reference