Novibet Ireland – Withdrawals suddenly stuck on pending

[RubboJ]

Hi everyone,

I’m having an issue with withdrawals from Novibet Ireland and I’d like to know if anyone else has experienced something similar.

I made a first withdrawal of €200, and the money arrived within a few minutes without any problem.

However, since then, my withdrawals have stopped being processed. I made another withdrawal of €300 on September 1st, 2026, and it is still showing as pending.

I have contacted Novibet several times through the live chat to ask what is happening. Each time, I get more or less the same answer: that the relevant department is dealing with it and that I need to wait.

I keep asking when my money will actually be sent, but I don't get a specific answer or a payment date. The withdrawal simply remains pending.

Has anyone here experienced the same situation with Novibet Ireland recently?

More importantly, has anyone had a withdrawal pending for several days and eventually received their money? If so, how long did it take and what did you do to get it resolved?

Thanks in advance for any feedback.

[Afi4wins]

@RubboJ Hi there and welcome to the forum.

A 300 EUR withdrawal amount is not much so there shouldn't be any big delay for that, unless of course if the casino is experiencing a heavy sudden workload (which do happen at other various casinos too).

Give it some more time to see how things progress.

[RubboJ]

I have around 3k locked on the account, so it’s a problem

[RubboJ]

Greetings from Novibet,

 

We would like to inform you that the audit of your account by the competent security department has been completed and according to it, there has been a breach of Terms & Conditions  2.7 & 2.8.

 

For the above reason, your account has been permanently deactivated, winnings have been removed and your (original) deposits have been returned to your account.

 

You can see the TnC's here.

 

For any questions or clarifications, do not hesitate to contact customer support at any time, 24/7!

 

 

Kind regards,

 

 

Got this mail this day

[Afi4wins]

What are the terms 2.7 and 2.8 please?

[Flatzem888]

17 minutes ago, Afi4wins said:

What are the terms 2.7 and 2.8 please?

• Term 2.7 — One Account / Multi-Accounting Rule: You are strictly permitted to open only one account with Novibet. Opening multiple accounts is forbidden. If Novibet suspects or detects that you have opened more than one account (or that your account is linked to another person via shared IP addresses, payment cards, household addresses, or devices), they reserve the right to freeze/close the account and void/forfeit any accumulated winnings.

• Term 2.8 — Account Security & Third-Party Access: This rule mandates that your account is for your exclusive personal use. You are prohibited from allowing third parties (friends, family, or professional syndicates) to access, manage, or bet using your account. Passwords and security credentials must remain strictly confidential.

[cocopop3011]

1 hour ago, RubboJ said:

Greetings from Novibet,

 

We would like to inform you that the audit of your account by the competent security department has been completed and according to it, there has been a breach of Terms & Conditions  2.7 & 2.8.

 

For the above reason, your account has been permanently deactivated, winnings have been removed and your (original) deposits have been returned to your account.

 

You can see the TnC's here.

 

For any questions or clarifications, do not hesitate to contact customer support at any time, 24/7!

 

 

Kind regards,

 

 

Got this mail this day

Based on what Flatzem has posted above - it looks like you may have a second account. Do you recall opening multiple accounts?

[RubboJ]

3 hours ago, Flatzem888 said:

• Term 2.7 — One Account / Multi-Accounting Rule: You are strictly permitted to open only one account with Novibet. Opening multiple accounts is forbidden. If Novibet suspects or detects that you have opened more than one account (or that your account is linked to another person via shared IP addresses, payment cards, household addresses, or devices), they reserve the right to freeze/close the account and void/forfeit any accumulated winnings.

• Term 2.8 — Account Security & Third-Party Access: This rule mandates that your account is for your exclusive personal use. You are prohibited from allowing third parties (friends, family, or professional syndicates) to access, manage, or bet using your account. Passwords and security credentials must remain strictly confidential.

it's not, novibet IE :

2.7 The following documents will be accepted for purposes of player identity and age verification:

    a copy of one valid photo identification document that specifies your name, address and date of birth (e.g. driver’s licence), or
    a copy of one valid photo identification document specifying your name and date of birth (e.g. passport) together with a copy of two (2) separate documents confirming your address.

Address verification documents must be issued within the last six months and may include either:

    Two (2) of the following accepted documents in your name:
    Utility bill (electricity, water, landline, internet, gas);
    Insurance policy documents;
    Official documents issued by the Revenue Commissioners or a Department of State;

OR

    One (1) account statement issued by a bank, building society, or credit union PLUS one (1) of the accepted documents listed above (utility bill, insurance policy, or official Revenue/State document).

The Company reserves the right to apply additional or alternative verification measures where required or permitted under applicable laws and regulations.

2.8 Once the aforementioned information has been obtained, our team will validate and verify its authenticity and accuracy through appropriate means, including, but not limited to, comparisons with information available in public and private databases, and may also use recognised industry tools and procedures for this purpose.

[Afi4wins]

Geeeeees! Those KYC documentation requirements are quite ridiculous! 

Thank god for my damn good Asian casinos! KYC means submitting ONLY your ID and bank a/c number! No selfie rubbish, no SoW rubbish, no rubbish at all!