Formal Complaint Regarding Delayed KYC Verification and Unpaid Withdrawal at Alf Casino

[UmitSahin]

Dear Support Team,

I am writing to make a formal complaint regarding my delayed KYC verification process and unpaid withdrawal from Alf Casino.

I submitted all requested verification documents to Alf Casino, and I was informed that my documents were successfully received and that the review process could take up to 72 hours. However, this time has passed, and my account verification is still pending without any clear explanation.

Due to this delay, my withdrawal request has not been processed, and my funds have not been paid to me. I have been waiting for an unreasonable amount of time and have not received a clear update or a proper solution from Alf Casino.

I have kept records of my communication with Alf Casino, including emails and conversations with their support team. If required, I can provide additional screenshots and further evidence regarding my case.

I kindly request an urgent review of my account, completion of my verification process, and the immediate processing of my withdrawal payment.

I would appreciate a clear explanation for this delay and a prompt resolution of this matter.

Thank you for your attention. I look forward to your urgent response.

Umit Sahin

[cocopop3011]

5 hours ago, UmitSahin said:

Dear Support Team,

I am writing to make a formal complaint regarding my delayed KYC verification process and unpaid withdrawal from Alf Casino.

I submitted all requested verification documents to Alf Casino, and I was informed that my documents were successfully received and that the review process could take up to 72 hours. However, this time has passed, and my account verification is still pending without any clear explanation.

Due to this delay, my withdrawal request has not been processed, and my funds have not been paid to me. I have been waiting for an unreasonable amount of time and have not received a clear update or a proper solution from Alf Casino.

I have kept records of my communication with Alf Casino, including emails and conversations with their support team. If required, I can provide additional screenshots and further evidence regarding my case.

I kindly request an urgent review of my account, completion of my verification process, and the immediate processing of my withdrawal payment.

I would appreciate a clear explanation for this delay and a prompt resolution of this matter.

Thank you for your attention. I look forward to your urgent response.

Umit Sahin

Hi and welcome to the forum. Thanks for sharing this with us - have you had a response?