Multiple Accounts & Lack of Evidence – Question About Player Rights

[Brutusisko]

Hi everyone,

 

I would like to ask both the community and the AskGamblers team about a situation I recently encountered.

I understand that cases involving alleged multiple accounts are usually treated as clear violations. However, I’m interested in how such cases are handled in practice when it comes to transparency and player rights.

In my situation:

- the decision was based on alleged connections between accounts,

- but no verifiable evidence was provided to me,

- and I was not given any real opportunity to review or challenge the findings.

Additionally, the case has already been escalated to ADR (CADRE), but there has been no response within the expected timeframe.

So my question is:

From your experience, is there any way for a player to meaningfully respond in such situations, if they do not have access to the underlying evidence?

And from AskGamblers’ perspective:

is there any room to review cases where the concern is not only the outcome (multiple accounts), but also the transparency and fairness of the process itself?

I have full documentation available and I’m open to providing more details if needed.

I’m genuinely interested in understanding how such situations are handled in practice.

 

Thanks in advance.

[Afi4wins]

@Brutusisko Hi there and welcome to the forum.

There has been numerous cases of alleged  duplicate accounts at various casinos, with many complaints already filed using the AGCCS facility.

Have you filed a complaint here yet?

[cocopop3011]

1 hour ago, Brutusisko said:

Hi everyone,

 

I would like to ask both the community and the AskGamblers team about a situation I recently encountered.

I understand that cases involving alleged multiple accounts are usually treated as clear violations. However, I’m interested in how such cases are handled in practice when it comes to transparency and player rights.

In my situation:

- the decision was based on alleged connections between accounts,

- but no verifiable evidence was provided to me,

- and I was not given any real opportunity to review or challenge the findings.

Additionally, the case has already been escalated to ADR (CADRE), but there has been no response within the expected timeframe.

So my question is:

From your experience, is there any way for a player to meaningfully respond in such situations, if they do not have access to the underlying evidence?

And from AskGamblers’ perspective:

is there any room to review cases where the concern is not only the outcome (multiple accounts), but also the transparency and fairness of the process itself?

I have full documentation available and I’m open to providing more details if needed.

I’m genuinely interested in understanding how such situations are handled in practice.

 

Thanks in advance.

Hi and welcome! Look I’ll be honest with you - I would love to be able to deal more with multiple accounts especially as I think some cases really do need to be looked at. Even though we don’t accepts the complaints I will always allow you to put your case forward here