Slot froze during a bonus round

[sadiojack]

I was in the middle of a bonus round when the slot suddenly froze. When I refreshed, the bonus was gone and I’m not sure if the win was counted. Has anyone dealt with this before, and how do casinos usually handle it?

[Afi4wins]

Yeah, I've had this problem several times before over the years. After refreshing the game the bonus game would usually recover back to where it stopped, with the frozen spin already done and counted for.

On rare occasions, the entire bonus game would have been completed by itself and any additional wins from the remaining bonus spins would have been added into your balance.

However, if the bonus game does not recover again after refreshing the game, restart your game from the lobby one more time and this would usually recover the frozen bonus game.

If none of the above works for you, then you need to inform the casino and they will refer the case to the game provider for a solution. This will of course cause a delay of several days if not weeks!

[Hellridah]

14 hours ago, sadiojack said:

I was in the middle of a bonus round when the slot suddenly froze. When I refreshed, the bonus was gone and I’m not sure if the win was counted. Has anyone dealt with this before, and how do casinos usually handle it?

yes this happens but these days its rare because the calculations are being done in a micro second : I suggest recording using a screen recorder all of your sessions I've got a collection these days because of events from the past : I've had that situation happen and nothing was actioned on both occasions was put down to a technical error but its getting rarer because the errors and other tricks being employed are being reduced to pauses that are hard to spot this is where I think their messing with the RNG like when a hit is meant to occur but is possibly being overridden somehow I don't know how a dummy server or an AI structuring  a false outcome but the master server I think can only be avoided partially not totally is why I know the days are numbered their going to trip up along the way karma is a patient lady she sips cups of tea and gets around like lightning .