I am owed £2000 by Octobet who haven't responded to me for several weeks now.

[askgconn]

Hiya,

I tried to file a complaint via the complaints section, but Octobet is not listed, so i'm hoping if i post here someone can let me know if there are any avenues i can use here on AG to get some response from Octobet.

The situation is a simple one. I requested a withdrawal of my balance of just over £2000 in early December. They requested some documents, of which i promptly supplied. Since then there has just been radio silence and i am clueless what to do to help myself get this resolved. I have emailed them countless times since then. They have no live chat. They are registered with the UKGC so i will be contacting them in a couple of days if there's no movement.

Does anyone have any experience with this bookmaker, Octobet? Will it be possible to submit a complaint via AG? 

TIA

[askgconn]

To update on this if anyone at all is listening - i submitted a formal complaint to Octobet, under guidance from the UKGC, and Octobet actually replied to that saying the complaint is noted and is being investigated. Bizarrely they couldn't reply to the initial issue at all. I am not at all hopeful considering this was 10 days ago and everything i've ever done on the site has been legitimate, meaning i have no idea what they are even investigating. Fingers crossed they don't dream up some narrative to try and steal my money.