WIthdrawals blocked

[Edink0]

Hello guys after 10 days i've completed all steps from level 2 to level 4 KYC in stake and now after its all done they are still holding my money blocked and don't allow me to withdraw my own money 

Haven't done anything wrong to cause this problem so i don't know what else to do but to apply here and check

https: (link removed)

https: (link removed)

 

[Afi4wins]

@Edink0 Hi there and welcome to the forum.

Please note that we do not allow external links to be posted in the forum.

What you can do is take a screenshots of the 2 instances and post them here for others to see.

[Edink0]

[Edink0]

Please let me know what is the next step cause i've done everyhing they've asked me to do , and they verified me max level 4 kyc , i suppose that was it  but afterwards they told me to send them email and talk only over emails now .. and this email reply from them can take days / weeks aswell

[Afi4wins]

@Edink0 At this moment we do not actually know what the supposed issue is - they said it's due to a breach of their terms, but have they said what breach it was?

Also, have you contacted their accounts dept (as suggested in the pop-up message) to find out what actually the issue was that need to be resolved?

[Edink0]

I contacted and waiting for an answer now from their [email protected] department no they havent said what is the issue

[Edink0]

It just says ' As outlined in clause 4.8 of our terms , we may request additional KYC documentation at any time , and during this period your withdrawal will be paused

[Afi4wins]

That's not good news at all, not even helpful. Now they are saying they want more KYC documentation, but that's not a breach of their terms as stated earlier on isn't it?

Looks like a case of delaying tactics here, for whatever their reason.

A number of other players had already went through similar cases before this, so just have to wait and see what their response would be next.

[Edink0]

Okay