USD 950,000 Lost in 7 Months – Was Responsible Gambling Properly Applied?

[EEE123]

Over a period of less than 7 months, I incurred approximately USD 950,000 in net losses while playing with an online casino licensed by the Curaçao Gaming Authority (CGA).

During this period, multiple clear indicators of gambling harm were present, including:

• Extremely aggressive and escalating betting behavior, where bet sizes increased steadily from a few hundred dollars to over USD 5,000 per single bet.
• Repeated and rapid balance collapses, including several instances where balances of USD 200,000–300,000 were lost entirely within hours.
• Very high monthly deposit volumes, consistently ranging between USD 150,000–200,000 per month, without early affordability or risk reassessment.
• Extended gambling sessions, frequently lasting over 10 consecutive hours, often combined with loss-chasing behavior.
• Canceled withdrawal attempts, followed by immediate continuation of play instead of protective intervention.
• Multiple deposits attempted and processed despite insufficient available credit on payment cards, indicating financial distress and impaired control.
• Bonuses granted after major losses and full balance wipeouts, which encouraged continued high-risk gambling during vulnerable periods.

Despite these patterns:

• No early affordability checks, mandatory limits, cooling-off periods, or temporary suspensions were applied.
• A Source of Funds (SOF) request was made only very late, after cumulative losses had already reached approximately USD 950,000. . And the  account was suspended .

When I formally requested my Responsible Gaming (RG) interactions , the operator refused to provide them, stating that these materials are internal and confidential.

The operator’s justification is that Responsible Gambling obligations were met because I was in regular communication with support staff and verbally stated that I was “fine.”
However, no documented or mandatory protective actions were taken during periods of extreme loss, escalating financial risk, and prolonged harmful play.

I am sharing this experience to seek community insight on whether such conduct aligns with accepted Responsible Gambling standards under CGA licensing, and to understand what realistic options may still be available.
 

[Afi4wins]

@EEE123 Hi there and welcome to the forum.

OMG! That is indeed a monstrous loss in just 7 months! I agree that any good and caring casino should have acted promptly on their Responsible Gambling responsibilities to prevent such a huge loss.

If the casino is listed here at Askgamblers, then I would suggest using AGCCS to file an official complaint against the operator/casino.

If not listed, then you may need to use an ADR provider instead, preferably one that is listed in the casino's T&C if available.

Can you mention the casino/operator's name here please?