CasinoJoy Withdrawal Issues

[Clairemark1]

CASINO JOY -hi could anyone help me and give me some advice , I have been playing casino joy since June 2025 and I have had nothing but problems and no reply to emails I send and also live chat doesn’t even allow me to load it , them today I have come across a few posts saying the casino closed down may 2025 and also it’s not supposed to even register uk players anyway , also I have 8 9 pending transactions of different amounts £20/£25/£30 etc that have been took from my bank account but didn’t  go on to my casino balance , so that moneys also missing , I have asked Santander a few weeks ago to do a charge back due to casinojoy using inappropriate coding to take withdrawals from my bank , ( this was before I found out casino was closed to uk ) so basically money laundering and fraud , please if someone could advise me it’s driving me insane file:///var/mobile/Library/SMS/Attachments/64/04/81B5EFD9-9270-4807-8DFC-67B0F94D485C/IMG_8237.jpeg

[cocopop3011]

8 hours ago, Clairemark1 said:

CASINO JOY -hi could anyone help me and give me some advice , I have been playing casino joy since June 2025 and I have had nothing but problems and no reply to emails I send and also live chat doesn’t even allow me to load it , them today I have come across a few posts saying the casino closed down may 2025 and also it’s not supposed to even register uk players anyway , also I have 8 9 pending transactions of different amounts £20/£25/£30 etc that have been took from my bank account but didn’t  go on to my casino balance , so that moneys also missing , I have asked Santander a few weeks ago to do a charge back due to casinojoy using inappropriate coding to take withdrawals from my bank , ( this was before I found out casino was closed to uk ) so basically money laundering and fraud , please if someone could advise me it’s driving me insane file:///var/mobile/Library/SMS/Attachments/64/04/81B5EFD9-9270-4807-8DFC-67B0F94D485C/IMG_8237.jpeg

Hi and welcome to the forum. It is restricted for me in the UK. Can you access your account at all without a VPN?

[Clairemark1]

5 hours ago, cocopop3011 said:

Hi and welcome to the forum. It is restricted for me in the UK. Can you access your account at all without a VPN?

Yes 

[Clairemark1]

Just now, Clairemark1 said:

Yes 

I d appreciate any help you can give me so thankyou