deret32 Posted October 4 Posted October 4 Hello !! 4 days ago 22bet is asking me for sending the Spanish ID because of KYC period, then I sended. After that they asked me for medical certificate, I thought thats weird but they have my money blocked, then also I sended, but they don't accepted and I resend different certificates, that approve that I don't have gambling problems. Right now my account is still blocked, I can go in but I cant make the withdrawal of the money. Also I put a complain through here. What you guys think about it. Even is a casino in Europe is ilegal asking for those type of things. Quote
cocopop3011 Posted October 4 Posted October 4 2 hours ago, deret32 said: Hello !! 4 days ago 22bet is asking me for sending the Spanish ID because of KYC period, then I sended. After that they asked me for medical certificate, I thought thats weird but they have my money blocked, then also I sended, but they don't accepted and I resend different certificates, that approve that I don't have gambling problems. Right now my account is still blocked, I can go in but I cant make the withdrawal of the money. Also I put a complain through here. What you guys think about it. Even is a casino in Europe is ilegal asking for those type of things. Hi and welcome to the forum. I’m confused, why would they request a medical certificate? Quote
deret32 Posted October 4 Author Posted October 4 Hello !! First they ask me for my ID, and then, next email they ask me for certificate, because a year ago I told them to close the account, then I recently opened, and I send it the certificate that I was in a rehab center, but even though, they don't accepted that. Quote
Pton Posted October 5 Posted October 5 Probably better not to play if you have had past issues with gambling cocopop3011 1 Quote
deret32 Posted October 5 Author Posted October 5 Yes you're right, but I want my money back. Tomorrow I'll go to a doctor for the certificate and see if I can withdrawal the money. Quote
Hellridah Posted October 5 Posted October 5 On 10/5/2025 at 6:07 AM, deret32 said: Hello !! 4 days ago 22bet is asking me for sending the Spanish ID because of KYC period, then I sended. After that they asked me for medical certificate, I thought thats weird but they have my money blocked, then also I sended, but they don't accepted and I resend different certificates, that approve that I don't have gambling problems. Right now my account is still blocked, I can go in but I cant make the withdrawal of the money. Also I put a complain through here. What you guys think about it. Even is a casino in Europe is ilegal asking for those type of things. Their full of it their just holding out on a payment using any excuse to delay or deny they care F ALL about gambling problems if they did they wouldn't have allowed you to make deposits their holding out lodge that complaint with AG . Quote
Hellridah Posted October 6 Posted October 6 14 hours ago, deret32 said: Well AG deny my complain, I don't know why Did they give a reason ? if its because of an investigation their all using that same excuse cause the know it mucks about the process of submitting complaints guys I gotta say its not looking too good these days AG who gives a rats about the "investigation" get them to bargaining table you should know every trick in the book I do been in the game 25 years . Quote
Hellridah Posted October 6 Posted October 6 On 10/5/2025 at 10:10 PM, Pton said: Probably better not to play if you have had past issues with gambling Yeah that aside they owe the kat money . Quote
deret32 Posted October 7 Author Posted October 7 18 hours ago, Hellridah said: Did they give a reason ? if its because of an investigation their all using that same excuse cause the know it mucks about the process of submitting complaints guys I gotta say its not looking too good these days AG who gives a rats about the "investigation" get them to bargaining table you should know every trick in the book I do been in the game 25 years . Well they told me that after an investigation was not possible to do anything and they rejected, while my money is in the account. Hellridah 1 Quote
Hellridah Posted October 7 Posted October 7 7 hours ago, deret32 said: Well they told me that after an investigation was not possible to do anything and they rejected, while my money is in the account. I know what you mean their just using this investigation ***** to piss about the complaint submission they know dam well what the deal is with complaints AG should maybe consider taking complaints regardless if there's a precious investigation . Gather up all your evidence and another question were you on a cool down period ? self exclusion etc you have to know all these things before you lock swords "Every battle is won before it is fought"- Sun Tzu I see their waving around the banner from this place so its a good chance they have a rep don't quote me on that but good luck in your pursuit of that money mate . Quote
cocopop3011 Posted Wednesday at 10:37 PM Posted Wednesday at 10:37 PM On 10/7/2025 at 4:45 PM, deret32 said: Well they told me that after an investigation was not possible to do anything and they rejected, while my money is in the account. Who rejected the investigation? The casino? Hellridah 1 Quote
deret32 Posted Friday at 09:42 AM Author Posted Friday at 09:42 AM Askgamblers rejected my complain for two times. They told me that I need to put in contact with the commission gambling that works with 22bet, that I did but I didn't receive any answer, and my money still there in the account and the answer of 22bet is that my accoint is under verification. On 10/7/2025 at 11:25 PM, Hellridah said: I know what you mean their just using this investigation ***** to piss about the complaint submission they know dam well what the deal is with complaints AG should maybe consider taking complaints regardless if there's a precious investigation . Gather up all your evidence and another question were you on a cool down period ? self exclusion etc you have to know all these things before you lock swords "Every battle is won before it is fought"- Sun Tzu I see their waving around the banner from this place so its a good chance they have a rep don't quote me on that but good luck in your pursuit of that money mate . Thanks, I putted on contact with the gambling comision in Canada and also in Curaçao, let's see if they want to answer my email. Also I Hellridah 1 Quote
Hellridah Posted Saturday at 01:41 AM Posted Saturday at 01:41 AM On 10/9/2025 at 11:37 AM, cocopop3011 said: Who rejected the investigation? The casino? Sounds like AG rejected it because they told him their doing an investigation ....cocopop3011 their all using that excuse now because they know its part of the rules for complaint submission their just pissing players about now using that excuse we should be accepting the complaints regardless of an ''Investigation'' same thing happened with 2 of my complaints they know dam well they can use it to stop complaints its that simple . Meantime guys like the one above are being horsed around over big money all over a medical certificate which is a non sensical requirement by law they only require age verification , proof of address , and proof of payment method under AML laws unless this gentleman had self excluded they have no right to demand a certificate they are legally obliged to pay the winnings they took the deposits and by doing so entered into a contract at law and should have raised any issues at the point of deposit they opened his account willingly thus they are bound by the law of contract of offer and acceptance further reinforced by consideration they are bound and should pay the winnings . Quote
Hellridah Posted Saturday at 01:45 AM Posted Saturday at 01:45 AM 16 hours ago, deret32 said: Askgamblers rejected my complain for two times. They told me that I need to put in contact with the commission gambling that works with 22bet, that I did but I didn't receive any answer, and my money still there in the account and the answer of 22bet is that my accoint is under verification. Thanks, I putted on contact with the gambling comision in Canada and also in Curaçao, let's see if they want to answer my email. Also I Stick to your guns and keep all the evidence screenshots , transactions , and live chat conversations as much as possible . Quote
cocopop3011 Posted Saturday at 07:24 AM Posted Saturday at 07:24 AM On 10/7/2025 at 4:45 PM, deret32 said: Well they told me that after an investigation was not possible to do anything and they rejected, while my money is in the account. Please show me a screenshot of what was sent to you when the complaint was rejected. Quote
cocopop3011 Posted Saturday at 07:28 AM Posted Saturday at 07:28 AM 5 hours ago, Hellridah said: Sounds like AG rejected it because they told him their doing an investigation ....cocopop3011 their all using that excuse now because they know its part of the rules for complaint submission their just pissing players about now using that excuse we should be accepting the complaints regardless of an ''Investigation'' same thing happened with 2 of my complaints they know dam well they can use it to stop complaints its that simple . Meantime guys like the one above are being horsed around over big money all over a medical certificate which is a non sensical requirement by law they only require age verification , proof of address , and proof of payment method under AML laws unless this gentleman had self excluded they have no right to demand a certificate they are legally obliged to pay the winnings they took the deposits and by doing so entered into a contract at law and should have raised any issues at the point of deposit they opened his account willingly thus they are bound by the law of contract of offer and acceptance further reinforced by consideration they are bound and should pay the winnings . Our complaints team do not “piss people about”, unfortunately there are lots of complaints that don’t get accepted and there will be a reason why. Unfortunately I have not read the complaint nor do I know the reason why. However no casino is bound to pay winnings if they investigate and find a breach of terms. I’m not saying this is the case but there is probably more to this case than we know. Quote
cocopop3011 Posted Saturday at 07:29 AM Posted Saturday at 07:29 AM 21 hours ago, deret32 said: Askgamblers rejected my complain for two times. They told me that I need to put in contact with the commission gambling that works with 22bet, that I did but I didn't receive any answer, and my money still there in the account and the answer of 22bet is that my accoint is under verification. Do you have a screenshot please? Quote
cocopop3011 Posted Saturday at 07:31 AM Posted Saturday at 07:31 AM @deret32 please can you also post an update of where you at with the casino. What was your last interaction with them? And can you show us any emails or live chat conversations you have and the reason why they’ve still refused payment. Please make sure to post a proper timeline of events since you made the withdrawal in here. Quote
deret32 Posted Saturday at 02:27 PM Author Posted Saturday at 02:27 PM @cocopop3011Hey, thanks so much for your interaction in my case, means a lot. Well, the last news was from yesterday morning. The casino decided to close and block my account. The reason was that I created a 2nd gambling account, that's funny because there is an option to create an a 2nd instead of your primary... So, I don't really understand to much the point of this people. Well, after that I decided to put in contact with suport in their online chat and they told me to put in contact with another department: block department. But is not everything lost in my case. The email that I received from security department told me that they gonna refund me the money before the investigation started, so I guess that the money is in my account they gonna refund me, I don't know when. Right now is been 24h without any answer. Also two days ago I putted in contact with the block department explaining the situation and they told me that once the verification ended contact them to refund me my money from my gambling account. I can send you some pictures of the email that I received from the security department and block department cocopop3011 1 Quote
deret32 Posted Sunday at 02:38 PM Author Posted Sunday at 02:38 PM 2 days later of my email, I'm still waiting for an answer and the costumer service doesn't want me to say anything. Quote
cocopop3011 Posted Sunday at 02:46 PM Posted Sunday at 02:46 PM On 10/11/2025 at 3:27 PM, deret32 said: @cocopop3011Hey, thanks so much for your interaction in my case, means a lot. Well, the last news was from yesterday morning. The casino decided to close and block my account. The reason was that I created a 2nd gambling account, that's funny because there is an option to create an a 2nd instead of your primary... So, I don't really understand to much the point of this people. Well, after that I decided to put in contact with suport in their online chat and they told me to put in contact with another department: block department. But is not everything lost in my case. The email that I received from security department told me that they gonna refund me the money before the investigation started, so I guess that the money is in my account they gonna refund me, I don't know when. Right now is been 24h without any answer. Also two days ago I putted in contact with the block department explaining the situation and they told me that once the verification ended contact them to refund me my money from my gambling account. I can send you some pictures of the email that I received from the security department and block department Okay so you breached the terms with multiple accounts, it’s quite generous of them to offer to refund the deposits actually. As it’s standard practise you’re not allowed multiple accounts. Do you have a screenshot of where it tells you you can have two? Can you post any communication you have regarding the medical documents though? That would be the most helpful thing right now. And also any communication regarding the current state of verification - can you ask live chat and screenshot it for us Quote
deret32 Posted Sunday at 06:12 PM Author Posted Sunday at 06:12 PM @cocopop3011Hey, they permitted to have multiples accounts but not me so to everybody that is changing the number phone and email and that's all. The only thing is, when you start to make withdraw so quickly and more than normal, is when they start to investigate you. I was with this account since 17/9/25 and I made multiples withdraw without any problem. I guess that's why they permitted to refund me the money that it was before the investigation, otherwise they are robing me. Right now I can send and screenshot what it says that you are allow to have two, but I can show you where it is: Go to Menu/and then bellow your name or ID player you will see a small wallet, if you push then you will see your account with your money or 0, and then and option it says add another account. Of course I can post the email that is telling me about the medical documentation from the security department, I have a lot of them regarding for the same, and about my state right now asking to chat on line they are telling me that they are not working in this side and I need to contact with block department, that I did last Friday. Quote
deret32 Posted Sunday at 06:14 PM Author Posted Sunday at 06:14 PM @cocopop3011about medical certificate that's funny, cause they can not ask you for that even you signed in the contract because at least here in EU is ilegal at least they have a judge mandate or something. Quote
deret32 Posted Sunday at 06:49 PM Author Posted Sunday at 06:49 PM @cocopop3011Here you have an example that has this person, happens to me: https://www.askgamblers.com/casino-complaints/22bet-casino-verification-issue-related-to-my-22bet-account But I'm not sure if putting another complaint is gonna resolve my problem or not, I don't care if they pay me my initial deposit or the money that was in my account before start the investigation, I just want something. Quote
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