BC.Game Loss Limit Failed — I Lost 20,000 NOK After Setting a 5,000 NOK Limit — No Help from Support

[SofBha]

Hello AskGamblers,

 

I’m writing this because I feel completely betrayed by BC.Game after what I believe is a serious breach of their responsible gambling system — and now they are dismissing me without escalation.

The Core of the Problem:

I set a daily loss limit of 5,000 NOK in BC.Game’s responsible gambling settings. This was a deliberate step I took to protect myself from impulsive losses, especially as someone who enjoys high-risk games.

The next day, I made a deposit of approximately 1,300 NOK, and through gameplay managed to reach over 25,000 NOK. I cashed out around 4,000 NOK, but then lost everything else — over 20,000 NOK in one session.

The loss limit never triggered — it let me keep playing, losing my entire balance despite that I had set a clear 5K max loss protection the day before.

 BC.Game’s Response (and Why It’s Problematic):

After raising this with support and providing screenshots, BC.Game claimed:

 

“The limit is calculated based on net loss over a 24-hour period. Since you made profit and your losses didn’t exceed the limit in that timeframe, no restriction was triggered.”

 

This is not clearly stated anywhere in the UI or platform when setting the limit.

 

The limit text says “Set the maximum you can lose”, which any reasonable person interprets as gross loss from peak balance — not net from the day’s performance. There’s no clear documentation or warning that the system tracks net loss based on profit first.

 

Their system let me lose everything after gaining a large profit — and because I didn’t know they use a “net loss” formula, I had false trust in the protection I had set up.

Support Shut Me Down

I stayed respectful, explained everything, provided screenshots, and requested an escalation.

 

But support refused to pass this to any higher-level team or compliance. Their final response?

 

“Since all necessary information was provided, I will proceed to close this interaction. Please follow as instructed.”

 

They even told me to send “feedback” to a [email protected] email address — as if this was just a suggestion, not a failure of a responsible gambling system.

What I’m Asking For:

I’m not asking for every wager to be refunded. I am respectfully requesting compensation for the losses that occurred after my 5,000 NOK loss limit should have activated.

 

This isn’t just about money — it’s about accountability. I used the system as intended. It failed. And BC.Game seems more interested in closing support tickets than reviewing genuine harm caused by broken tools.

-  Why This Matters

Responsible gambling tools are supposed to protect users — especially in volatile platforms like crypto casinos. If a user takes the time to set a limit, and that limit is misunderstood, miscommunicated, or miscalculated — the burden is on the platform, not the player.

 

If BC.Game isn’t willing to own up to this, it raises questions about their transparency and their commitment to user safety.

 

 

 

Thank you AskGamblers for giving players like me a platform when casino support fails us. I hope this gets the attention it deserves.

 

Screenshots available upon request. Happy to provide full chat logs.

[cocopop3011]

On 8/1/2025 at 2:36 PM, SofBha said:

Hello AskGamblers,

 

I’m writing this because I feel completely betrayed by BC.Game after what I believe is a serious breach of their responsible gambling system — and now they are dismissing me without escalation.

The Core of the Problem:

I set a daily loss limit of 5,000 NOK in BC.Game’s responsible gambling settings. This was a deliberate step I took to protect myself from impulsive losses, especially as someone who enjoys high-risk games.

The next day, I made a deposit of approximately 1,300 NOK, and through gameplay managed to reach over 25,000 NOK. I cashed out around 4,000 NOK, but then lost everything else — over 20,000 NOK in one session.

The loss limit never triggered — it let me keep playing, losing my entire balance despite that I had set a clear 5K max loss protection the day before.

 BC.Game’s Response (and Why It’s Problematic):

After raising this with support and providing screenshots, BC.Game claimed:

 

“The limit is calculated based on net loss over a 24-hour period. Since you made profit and your losses didn’t exceed the limit in that timeframe, no restriction was triggered.”

 

This is not clearly stated anywhere in the UI or platform when setting the limit.

 

The limit text says “Set the maximum you can lose”, which any reasonable person interprets as gross loss from peak balance — not net from the day’s performance. There’s no clear documentation or warning that the system tracks net loss based on profit first.

 

Their system let me lose everything after gaining a large profit — and because I didn’t know they use a “net loss” formula, I had false trust in the protection I had set up.

Support Shut Me Down

I stayed respectful, explained everything, provided screenshots, and requested an escalation.

 

But support refused to pass this to any higher-level team or compliance. Their final response?

 

“Since all necessary information was provided, I will proceed to close this interaction. Please follow as instructed.”

 

They even told me to send “feedback” to a [email protected] email address — as if this was just a suggestion, not a failure of a responsible gambling system.

What I’m Asking For:

I’m not asking for every wager to be refunded. I am respectfully requesting compensation for the losses that occurred after my 5,000 NOK loss limit should have activated.

 

This isn’t just about money — it’s about accountability. I used the system as intended. It failed. And BC.Game seems more interested in closing support tickets than reviewing genuine harm caused by broken tools.

-  Why This Matters

Responsible gambling tools are supposed to protect users — especially in volatile platforms like crypto casinos. If a user takes the time to set a limit, and that limit is misunderstood, miscommunicated, or miscalculated — the burden is on the platform, not the player.

 

If BC.Game isn’t willing to own up to this, it raises questions about their transparency and their commitment to user safety.

 

 

 

Thank you AskGamblers for giving players like me a platform when casino support fails us. I hope this gets the attention it deserves.

 

Screenshots available upon request. Happy to provide full chat logs.

Hi and welcome to the forum. Sorry for the delay in responding this, we currently have a glitch with approved posts. 
 

Can you please post a screenshot of how the casino explains how their loss limits works for us please. Let’s first review that before processing here.