What should I do if the Operator Name isn't on the List for Making a complaint?

[Csaym]

I was attempting to create a complaint about an experience I had with a website when I got hung up attempting to list the operator's name in the required field box.  They were not on the list and you cannot just type a name into the field.  I am not able to progress with creating the complaint, hopefully someone has some advice or suggestion of what I should do from here?  Thanks in advance!

[cocopop3011]

3 hours ago, Csaym said:

I was attempting to create a complaint about an experience I had with a website when I got hung up attempting to list the operator's name in the required field box.  They were not on the list and you cannot just type a name into the field.  I am not able to progress with creating the complaint, hopefully someone has some advice or suggestion of what I should do from here?  Thanks in advance!

Hi! Unfortunately we can’t process complaints that aren’t on the list. But we can try and help you in the forum? 

[Csaym]

On 6/27/2025 at 1:47 PM, cocopop3011 said:

Hi! Unfortunately we can’t process complaints that aren’t on the list. But we can try and help you in the forum? 

Thank you for the advice.  I am pretty confident I know what the answer is to what I am about to ask.  Being that I am somewhat new to the online casino concept, I figured that I should consult with some veterans/experts in this field.  I am wanting to verify the credibility and legitimacy of "www.skyslots.pro" online casino. 

They offered a $1000 no deposit sign up bonus (with a $1000 wagering condition on the bonus amount). I ended up with a substantially larger amount after clearing the bonus wagering condition.   When I was attempting to withdraw the winnings is when I started becoming suspicious of the site.  They require you to make a min. $100 USD deposit as the final step of their "verification process".

I noticed they only accept a variety of crypto types for making deposits on their site as well.  The live support agent I spoke to told me that completing a deposit transaction is how/when they are able to verify a players details and info.  Seeing that deposits go directly to their crypto wallet address on the deposit screen and not through Sumsub prior made me wonder how they could obtain personal info through an anonymous crypto transaction.  They claim verification is done through Sumsub (I am not experienced at all with but understand what it is for), so i started the process of making a deposit on the site.  I went through the deposit process up to confirming and having to send my money to them.  I say nothing about nor redirected to Sumsub to submit my personal info and documents.  This was a big red flag to me

Seeing that Curaçao Licensing states that casinos licensed by them are required to collect very specific physical types of text and photographic documentation from a player.  In some cases even more corroborating documents or proof of a players identity are required for high risk or suspicious situations.  Seeing this website not operating as their license instructs to, combined with their entire verification process being unlike any other online casinos that I have experienced prior (I have completed at least ten verifications processes on other sites)

I was looking to get some expert opinions about this situation before I decide to risk losing my deposit amount for a chance to collect a much larger sum, or don't make a deposit and be wondering if I walked away from something that was legit and I actually could have collected.  Any advice or input regarding is welcomed, thanks in adavance!

[cocopop3011]

On 7/10/2025 at 6:55 AM, Csaym said:

Thank you for the advice.  I am pretty confident I know what the answer is to what I am about to ask.  Being that I am somewhat new to the online casino concept, I figured that I should consult with some veterans/experts in this field.  I am wanting to verify the credibility and legitimacy of "www.skyslots.pro" online casino. 

They offered a $1000 no deposit sign up bonus (with a $1000 wagering condition on the bonus amount). I ended up with a substantially larger amount after clearing the bonus wagering condition.   When I was attempting to withdraw the winnings is when I started becoming suspicious of the site.  They require you to make a min. $100 USD deposit as the final step of their "verification process".

I noticed they only accept a variety of crypto types for making deposits on their site as well.  The live support agent I spoke to told me that completing a deposit transaction is how/when they are able to verify a players details and info.  Seeing that deposits go directly to their crypto wallet address on the deposit screen and not through Sumsub prior made me wonder how they could obtain personal info through an anonymous crypto transaction.  They claim verification is done through Sumsub (I am not experienced at all with but understand what it is for), so i started the process of making a deposit on the site.  I went through the deposit process up to confirming and having to send my money to them.  I say nothing about nor redirected to Sumsub to submit my personal info and documents.  This was a big red flag to me

Seeing that Curaçao Licensing states that casinos licensed by them are required to collect very specific physical types of text and photographic documentation from a player.  In some cases even more corroborating documents or proof of a players identity are required for high risk or suspicious situations.  Seeing this website not operating as their license instructs to, combined with their entire verification process being unlike any other online casinos that I have experienced prior (I have completed at least ten verifications processes on other sites)

I was looking to get some expert opinions about this situation before I decide to risk losing my deposit amount for a chance to collect a much larger sum, or don't make a deposit and be wondering if I walked away from something that was legit and I actually could have collected.  Any advice or input regarding is welcomed, thanks in adavance!

Have you previosuly made a deposit at the casino? Or did you accept the NDB without any previous deposits being made on your account?