Rejected bets not returned live BJ pragmatic

[Pleaseshuffle]

This happened on mrvegas. At first they usually put it back within minutes, but I always have to go through support.

3rd time, I took screen shot, as this doesn't show up in history and gave this to Mr Vegas support, this happened in total 6 times over 4 hours.

All info given here, they mentioned 24 hours. I am at 48 hours and nothing from mrvegas support or pragmatic support, funny enough pragmatic had blocked me after the 6th time.

 

Do I file this under complaint? Total monies is 250 here.

[cocopop3011]

Hi, sorry only now seeing this. Are the casino not responding to your messages anymore? 

[Pleaseshuffle]

They do but it's now upon 6 days, thus is the same message I get

 

After checking your account, I noticed that there are no updates yet on your case. Unfortunately asking for an update would not make the case more urgent, as much as we understand how frustrating it can be to wait for a response. We deeply apologise for any inconvenience caused. However, rest assured, you case will be carefully reviewed by our team and once they have an update, we will contact you via email. 
 
Thank you for your patience and understanding.  
 
Should you need any further assistance, feel free to reach out to us via email or live chat. We are available 24/7 and happy to assist. In the meantime, I hope you will have a wonderful day onwards! 
 
Kind regards,   

Gabriela
Customer Support