Bizzo Casino confiscated my winnings without any valid reason (115,000 CLP)

[VichoRojass]

On 22/05/2025, I won approximately 115,000 Chilean pesos playing at Bizzo Casino with a deposit of 5,000 CLP plus a 2,500 CLP (50%) bonus. I never placed bets exceeding 5,000 CLP, as I was fully aware of the bonus restrictions.

 

However, the following day I found out that my withdrawal request was rejected and my winnings were confiscated, with the explanation that I had "placed bets above the allowed limit," which is completely false. I reviewed my betting history and there is no bet exceeding that amount.

 

I contacted support and was told it was a "higher-up decision" that could not be reversed. They did not provide concrete evidence nor allow me to appeal.

 

I am attaching screenshots of my betting history, the withdrawal rejection, and the support message. I request that you review my case, as I am confident I did not break any rules, and therefore I demand the return of my money.  Support chat screenshot /Game history/  Deposit and withdraws.

[VichoRojass]

My nataly language is Spanish, so all texts are in Spanish

[cocopop3011]

On 5/23/2025 at 2:15 PM, VichoRojass said:

On 22/05/2025, I won approximately 115,000 Chilean pesos playing at Bizzo Casino with a deposit of 5,000 CLP plus a 2,500 CLP (50%) bonus. I never placed bets exceeding 5,000 CLP, as I was fully aware of the bonus restrictions.

 

However, the following day I found out that my withdrawal request was rejected and my winnings were confiscated, with the explanation that I had "placed bets above the allowed limit," which is completely false. I reviewed my betting history and there is no bet exceeding that amount.

 

I contacted support and was told it was a "higher-up decision" that could not be reversed. They did not provide concrete evidence nor allow me to appeal.

 

I am attaching screenshots of my betting history, the withdrawal rejection, and the support message. I request that you review my case, as I am confident I did not break any rules, and therefore I demand the return of my money.  Support chat screenshot /Game history/  Deposit and withdraws.

Are they able to provide proof of the bet? Or at least tell you the date and time so you can cross reference with your gaming logs, that  would be helpful.