Locked Account and Frozen Balance After Withdrawal – Betplay Issue

[Dean22]

Main Topic:

https://bitcointalk.org/index.php?topic=5537556.msg65261186#msg65261186

Hello all,
I wanted to bring attention to a situation with Betplay that’s left me very concerned. After requesting a withdrawal on April 6, my account was suddenly blocked on April 7. I was told I had multiple accounts, which I strongly deny.

Coincidentally, a friend of mine also had his account closed the same day. The only overlap we can think of is possibly using the same Wi-Fi at one point. Beyond that, we’re entirely separate users with separate credentials.

Combined, our frozen balances total nearly $3,000. We’ve asked to go through identity checks and verification, but Betplay refuses and just repeats the same vague responses.

I’m curious — has anyone managed to resolve a similar issue with this site? Is there a proper channel to escalate this? 

Screenshots/Proof: https://imgur.com/a/ijmdH4n