Tip Top bet stole money

[Armen1525]

Subject: Complaint Against Casino Tip-top.bet (Sapphire Summit) for Account Blocking and Theft of Funds

 

Description of the issue:

I would like to file a complaint against the casino Tip-top.bet, owned by the company Sapphire Summit, registered in Costa Rica. My account was blocked without explanation, and my funds totaling 5500 EUR were stolen without any legitimate reason.

 

Casino Information:

• Company: Sapphire Summit

• Registration Number: 3-102-921450

• Address: Puntarenas, Garabito, Jaco, Avenida Pastor Díaz, Costado Este de Municipalidad, Bufete Sánchez Chavarría

• Website: www.tip-top.bet

 

Details of the Complaint:

1. Account blocked:

• My account was blocked without prior notice and without any reason given.

• I attempted to contact their customer support but received only general responses, which did not address the issue.

2. Theft of funds:

• After the account was blocked, I discovered that my funds of 5500 EUR were either withdrawn or frozen.

• I met all the casino’s terms and conditions, but I have not received an explanation as to where my money went.

3. Attempts to resolve the issue:

• I have reached out to the casino several times, but each time I was met with disregard for my inquiries.

• The responses from their support team lacked specifics, and they refused to provide me with information about my funds.

4. My actions:

• I followed all the casino’s verification procedures and requirements for confirming my identity.

• All my transactions were legitimate, and I have proof of all deposits and bets.

 

Requested Actions:

• I demand that Tip-top.bet immediately unblock my account and return my funds of 5500 EUR.

• If the casino fails to meet my demands, I am prepared to file complaints with the regulatory authorities in Costa Rica and international gambling organizations.

 

Contact Information:

• Name: Armen Shamoyan

• Email: [email protected]

 

Please assist me in resolving this issue. I am willing to provide all necessary evidence for the investigation.

 

Sincerely,

Armen Shamoyan

 

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