Bullsbet.io Refuses €17,000 Payout Over “Multiple Accounts” Claim—System Error or Scam? Please Help!

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An experienced online casino player from Japan has recently shared a frustrating experience with Bullsbet.io Casino, claiming that the site is unfairly withholding a €17,000 payout due to allegations of "multiple accounts." The player suspects that the casino may be using this accusation as a tactic to avoid paying out legitimate winnings.

The trouble began after the player achieved a significant win, at which point Bullsbet.io denied their withdrawal, citing supposed evidence of multiple accounts based on IP addresses, device information, and browser cookies. However, the player insists that they have only accessed their account through a secure home internet connection. They had taken additional precautions following a similar accusation at another casino, which arose due to public Wi-Fi usage. After a problem-free three months, the player started facing significant system issues with Bullsbet.io last week.

During this challenging period, their wagering requirements were recorded at only 50%, certain games became inaccessible, and they were temporarily locked out of their account. Despite reporting these issues to customer support, they continued playing to meet bonus requirements that were about to expire in 48 hours. Moreover, a friend in the casino affiliate industry indicated that Bullsbet.io might be using an internal account detection tool that could produce errors, especially for iPhone users.

When Casino Guru acted as an "independent investigator," they ultimately sided with Bullsbet.io, supporting the casino's claims without providing any evidence beyond the casino's assertions. Other players in online forums have reported facing similar allegations and account suspensions, leading this player to believe that Bullsbet.io frequently employs such tactics to withhold winnings.

The player is now seeking advice on several issues:

1. Does Bullsbet.io utilize a third-party tool for account detection? External tools are generally more accurate, raising questions about why the casino opts not to use one.

2. Is there a way to appeal this decision or seek an independent review, considering that both the casino and Casino Guru appear unwilling to reconsider the matter? Could legal action or intervention from another authority be valuable?

3. Is there someone with industry expertise who could help resolve this dispute? The player is willing to offer a success fee for assistance in securing their winnings.

After years of loyalty to online casinos, the player is urgently looking for guidance, support, or any potential solutions. They urge others to approach Bullsbet.io with caution and call on the community to unite against these alleged practices, advocating for fair treatment of all players.