GoldenBet refusing to pay out winning £6,500 bet

[dt3g10]

Hi all.

I’m posting this for advice / help in what I can do regarding 2 winning bets I have for £6,500 placed with GoldenBet.

My bet was an accumulator and all legs won easily except from one leg they have settled as a loser but have not displayed the final market settlement. The match in question was a football match in Bundesliga II between Braunschweig v Pressen Munster (links below), and I had selected over 3.5 cards. As you can see in all the links below have the result as 4 yellow cards - in fact I cannot find any website listing the result as 3 yellow cards. This also includes the OFFICIAL Bundesliga website:

<LINKS REMOVED>

I can provide another 100+ websites all displaying the same result. I have reached out to GoldenBet every day for the past 9 days and not received any responses except 2 - both saying they have verified the results with their ‘independent regulator’. When I have asked them multiple times to confirm who their source is and just to confirm what they think the result was, they have ignored me every time - including repeatedly closing down live chats without ever responding to me. What’s even more odd is all of my winning legs in my accumulator have a result with a settlement for the market to the right of them, except this leg they are saying is a loser and it is just marked as ‘-‘ so I’m unable to even see what they have settled the market as.

They have now repeatedly ignored every email even when I just ask for what evidence they have for the result being wrong.

If anyone can advise best steps that would be amazing as clearly £6,500 is a lot of money!

Thanks

[cocopop3011]

13 hours ago, dt3g10 said:

Hi all.

I’m posting this for advice / help in what I can do regarding 2 winning bets I have for £6,500 placed with GoldenBet.

My bet was an accumulator and all legs won easily except from one leg they have settled as a loser but have not displayed the final market settlement. The match in question was a football match in Bundesliga II between Braunschweig v Pressen Munster (links below), and I had selected over 3.5 cards. As you can see in all the links below have the result as 4 yellow cards - in fact I cannot find any website listing the result as 3 yellow cards. This also includes the OFFICIAL Bundesliga website:

<LINKS REMOVED>

I can provide another 100+ websites all displaying the same result. I have reached out to GoldenBet every day for the past 9 days and not received any responses except 2 - both saying they have verified the results with their ‘independent regulator’. When I have asked them multiple times to confirm who their source is and just to confirm what they think the result was, they have ignored me every time - including repeatedly closing down live chats without ever responding to me. What’s even more odd is all of my winning legs in my accumulator have a result with a settlement for the market to the right of them, except this leg they are saying is a loser and it is just marked as ‘-‘ so I’m unable to even see what they have settled the market as.

They have now repeatedly ignored every email even when I just ask for what evidence they have for the result being wrong.

If anyone can advise best steps that would be amazing as clearly £6,500 is a lot of money!

Thanks

Hello and welcome to the forum, have you followed their internal complaints procedure yet to try and get a better response?

[Edward67]

How is this domain able to get away with their behaviour. They are scamming people in their droves and aren't even licensed.  Worst site I have ever encountered in 20 years online gaming. Everything about it is fraudulent.

[mprovod]

Warning to players: Goldbet.io closed my account and confiscated €2,900 after KYC verification, claiming 'duplicate account' but providing zero evidence. I completed full verification, had no other accounts, and used my real identity documents. After confiscation, I contacted:

• CasinoReviews/ThePogg mediation (operator never replied)

• Anjouan license regulator (email bounced)

• Sent detailed evidence to Goldbet support (ignored)

No response in 30+ days despite multiple attempts. Verified Trustpilot review with evidence: https://www.trustpilot.com/reviews/68e94e25ff909531d538b9ee

This appears to be their pattern based on similar complaints at CasinoMeister and Casino.Guru. Avoid this casino.

[cocopop3011]

9 hours ago, mprovod said:

Warning to players: Goldbet.io closed my account and confiscated €2,900 after KYC verification, claiming 'duplicate account' but providing zero evidence. I completed full verification, had no other accounts, and used my real identity documents. After confiscation, I contacted:

• CasinoReviews/ThePogg mediation (operator never replied)

• Anjouan license regulator (email bounced)

• Sent detailed evidence to Goldbet support (ignored)

No response in 30+ days despite multiple attempts. Verified Trustpilot review with evidence: https://www.trustpilot.com/reviews/68e94e25ff909531d538b9ee

This appears to be their pattern based on similar complaints at CasinoMeister and Casino.Guru. Avoid this casino.

Hi and welcome to the forum. Are you saying you didn't create multiple accounts?

[Flatzem888]

27 minutes ago, cocopop3011 said:

Hi and welcome to the forum. Are you saying you didn't create multiple accounts?

that's what he said;

Warning to players: Goldbet.io closed my account and confiscated €2,900 after KYC verification, claiming 'duplicate account' but providing zero evidence. I completed full verification, had no other accounts, and used my real identity documents

[cocopop3011]

8 hours ago, Flatzem888 said:

that's what he said;

Warning to players: Goldbet.io closed my account and confiscated €2,900 after KYC verification, claiming 'duplicate account' but providing zero evidence. I completed full verification, had no other accounts, and used my real identity documents

I know that’s what he said