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[AnonymousShark1242]

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[cocopop3011]

On 10/26/2024 at 2:39 PM, AnonymousShark1242 said:

Hi everyone,

I wanted to share an experience I’ve had with Rollbit to see if anyone has advice or has faced something similar.

A couple of months ago, an underage friend of mine had funds locked in their Rollbit account. I know this wasn’t ideal, but in good faith, I decided to try to help him by completing the KYC on his behalf, hoping to help him access his funds and close the account. To be clear, there was no fraudulent intent or involvement in anything suspicious like money laundering—just me trying to help a friend in a bit of a predicament.

Rollbit’s team, including a representative named Razer, quickly recognised that the KYC was not from the account owner. The KYC was rejected, and they specifically requested that the account holder themselves complete the KYC to proceed (https://imgur.com/a/Y0xJ1OH). This step clearly shows that Rollbit acknowledged the account did not belong to me, and it ended up working out – my friend was able to withdraw his funds, and the account was then closed.

Fast forward, I decided to create my own Rollbit account, made a $1,2000 deposit, and completed KYC under my name, thinking everything was straightforward. However, shortly after, I was hit with a ban for "ban evasion." Along with the ban, Rollbit seized $1,200 of my funds. I reached out to explain the situation, but they maintained the ban and refused to release the funds. (https://imgur.com/a/F5JreBb)

I completely understand that attempting to KYC on behalf of someone else is against policy, and I’ve acknowledged that to Rollbit. But given that my KYC attempt for my friend was rejected, and they explicitly acknowledged that I was not the account owner, it’s clear there was never an attempt to create or control a secondary account. I believe the fact that Rollbit treated the accounts as separate during this process underscores that they were indeed independent accounts.

While I understand the ban may still apply, I feel that seizing my funds doesn’t align with the actual events and circumstances. It seems a bit extreme, especially when there was no intention to deceive, and Rollbit’s own actions demonstrated their awareness of the account separation.

If anyone has been through this or has advice on how best to approach it, I’d be grateful for your input.

Hello and welcome to the forum , this is an unsual case. So, just to be clear, the reason why they have confiscated your finds is because you attempted KYC on your friends account? Have they confirmed this is the reason why?

I feel like, yes maybe the ban should apply but the deposits should be returned. But please just clarify that they have confirmed this is the reason for the ban? Have they sent you any correspondence we can see?

[AnonymousShark1242]

29 minutes ago, cocopop3011 said:

Hello and welcome to the forum , this is an unsual case. So, just to be clear, the reason why they have confiscated your finds is because you attempted KYC on your friends account? Have they confirmed this is the reason why?

I feel like, yes maybe the ban should apply but the deposits should be returned. But please just clarify that they have confirmed this is the reason for the ban? Have they sent you any correspondence we can see?

I'm uncertain, as I've repeatedly asked for clarification, but live support consistently tells me they have no further information to provide. Now, I’ve been blocked from accessing live chat as well.

Given that the issue occurred immediately after I completed KYC and have no other accounts (despite their claim of "ban evasion"), I can only assume this is the cause, though they've left me with little explanation.

I accept the ban itself, but seizing funds feels unnecessary, especially since I haven’t benefitted from any abusive behaviour like farming or similar practices.