NEVER play on winnerz casino

[AvoidWinnerzCasino]

TL;DR: I unknowingly created a second account at Winners Casino, deposited €220, completed verification, and was told everything was fine. After hitting a big bonus, I was suddenly locked out and later banned for having duplicate accounts, even though they accepted my deposits. Now, they refuse to pay my winnings, citing an "invalid" account. I've contacted Estonian regulators and am pushing to resolve this, as it feels like a scam

 

 I created a new account at Winnerz Casino after not playing for a few years, unaware that I already had an account with them. Everything seemed fine at first—I deposited €20 to test if things were working. I completed all the verification steps, asked customer support if everything was in order, and they confirmed that I was good to go. With that reassurance, I felt comfortable depositing an additional €200.

Shortly after, I hit a big bonus on a significant bet, but right at that moment, I was denied access to the game. I immediately contacted customer support, who advised me to clear my browser and try again, but nothing worked. Growing suspicious, I asked them for details about the last bet that triggered the bonus. That's when they banned my account.

They claimed it was because I had two accounts, which was against their policy. However, they knew about the duplicate account when I completed the verification process. If that was an issue, why didn't they tell me then? Instead, they accepted my deposits, but when I won big, they banned me.

Am I the only one who thinks this is absurd and a complete scam? They refuse to pay my winnings due to an "invalid" account, but they gladly accepted all my deposits on that same invalid account. How does that make any sense? I’ve already reached out to the regulator in Estonia and will push this as far as I can. Can you believe they’re willing to risk their reputation over a few hundred euros? It’s outrageous.