Banned on all Dama NV Casinos instantly

[Saint90]

Hello,

 

The problem has been ongoing for over a year now. For some reason, whenever I create an account at Dama NV and HolyCorn NV casinos, I am immediately blocked without any explanation, and without having done anything. When I inquire about the reason, I am simply told that it’s an administrative decision and that they are allowed to do this according to their terms and conditions without providing any reasons.

 

I currently don’t have any money in any Dama NV casino, so that’s not the issue. I would just really like to know the reason for this. Dama NV casinos are extremely secure and generally very good, with great deposit bonuses, and it’s more than unfortunate that I’m no longer able to use them.

 

I was thinking that maybe an option would be to simply create an account with a different email address, of course only at new Dama NV casinos to avoid creating duplicate accounts at the same casino. I’ve already done this as a test, and the account with the new email address was not banned.

 

Perhaps there are Dama NV representatives here who could help me or possibly find out the reason for this? Does anyone have any idea why I might have been blocked? Maybe someone can help me?

[Afi4wins]

@Saint90 It looks to me that your name, username and email address has been listed for account blockage. It may also have a blanket effect at many other casinos too, especially related casinos. It is obviously not due to country restrictions as you already know.

Question 1: Have you ever applied or activated a self-exclusion clause at any of your existing casino accounts? If you have, then that may be the reason why.

Question 2: Have you ever applied for gambling addiction help via any of the available online resources? This is also one of the reasons for account blockage.

If your answer is "no" for each question, then the only likely probable reason is that the casino management themselves have imposed a blanket restriction to your name, username and email address, for whatever unspecified reason/s they may have. even for suspected fraudulent activity or account/bonus abuse.

[Saint90]

8 hours ago, Afi4wins said:

Question 1: Have you ever applied or activated a self-exclusion clause at any of your existing casino accounts? If you have, then that may be the reason why.

Question 2: Have you ever applied for gambling addiction help via any of the available online resources? This is also one of the reasons for account blockage.

If your answer is "no" for each question, then the only likely probable reason is that the casino management themselves have imposed a blanket restriction to your name, username and email address, for whatever unspecified reason/s they may have. even for suspected fraudulent activity or account/bonus abuse.

Regarding question 1: this actually could be the case - but i dont get it why they wouldnt tell me this as a reason at all ? I would instantly rewoke this because the most i asked only could be a pause for my account for a couple of months or something like that. But it would be no harm to just tell me this as a reason.

Regardonh question 2: No. I didnt do that at all.

 

My "new" account created on a new dama nv casino, with a other email adress than my normal one hasnt been banned and still remains open. So it has nothing to do with the country restrictions.

[Hellridah]

On 9/1/2024 at 12:31 PM, Saint90 said:

Hello,

 

The problem has been ongoing for over a year now. For some reason, whenever I create an account at Dama NV and HolyCorn NV casinos, I am immediately blocked without any explanation, and without having done anything. When I inquire about the reason, I am simply told that it’s an administrative decision and that they are allowed to do this according to their terms and conditions without providing any reasons.

 

I currently don’t have any money in any Dama NV casino, so that’s not the issue. I would just really like to know the reason for this. Dama NV casinos are extremely secure and generally very good, with great deposit bonuses, and it’s more than unfortunate that I’m no longer able to use them.

 

I was thinking that maybe an option would be to simply create an account with a different email address, of course only at new Dama NV casinos to avoid creating duplicate accounts at the same casino. I’ve already done this as a test, and the account with the new email address was not banned.

 

Perhaps there are Dama NV representatives here who could help me or possibly find out the reason for this? Does anyone have any idea why I might have been blocked? Maybe someone can help me?

As I see it not providing the actual reason is poor communication it leaves me wondering and probably a lot of others if this practice will be invoked at a whim 

one of things i wish winz.io would tidy up is email responsiveness : many times I've communicated to the general email address and 1/10 times actually heard back 

from management there needs to be better communication going on informing the player about the actual reason is good business practice treating people like a number 

can seem like batch processing lacking of professionalism .