Casino Extreme..Too Many Excuses

[Reztwon1]

I got the 30 free spins, and went through all the wagering requirements, they tell me to send in the verification documents which I do. They approve it a few hours later and say I can request my withdrawal now. I check back an hour later and the money is back to the account. I ask support and they say you still have $308 left to wager. So I did what they asked, played for 4 hours just to be sure. Go back and ask if I met all the requirements he says I need to wager 370 more, not knowing they already tried this with me hours ago. After losing it on him he says fine request the withdrawal. It comes back declined because I played games that were excluded. I 100% did not. Played two different slots. They’re claiming I played poker. I have everything screenshot browser history. Anything I can do here. It’s not even about the money, it’s about these people are scammers.

[cocopop3011]

21 hours ago, Reztwon1 said:

I got the 30 free spins, and went through all the wagering requirements, they tell me to send in the verification documents which I do. They approve it a few hours later and say I can request my withdrawal now. I check back an hour later and the money is back to the account. I ask support and they say you still have $308 left to wager. So I did what they asked, played for 4 hours just to be sure. Go back and ask if I met all the requirements he says I need to wager 370 more, not knowing they already tried this with me hours ago. After losing it on him he says fine request the withdrawal. It comes back declined because I played games that were excluded. I 100% did not. Played two different slots. They’re claiming I played poker. I have everything screenshot browser history. Anything I can do here. It’s not even about the money, it’s about these people are scammers.

Hi and welcome to the forum. Are they able to provide you with the betting history of the excluded games as proof?

[Reztwon1]

No. I’ve asked numerous times. They refuse. I sent them my browser history and they didn’t care. 

[cocopop3011]

2 hours ago, Reztwon1 said:

No. I’ve asked numerous times. They refuse. I sent them my browser history and they didn’t care. 

They should at least be providing you with something if they are saying you played restricted games but you know for sure that you did not. If you feel you have exhausted all your opens you can Submit a Complaint?

[Reztwon1]

Yeah I think I might have to. I’ve tried messaging the rep but haven’t got a reply. 

[cocopop3011]

On 6/22/2024 at 1:49 AM, Reztwon1 said:

Yeah I think I might have to. I’ve tried messaging the rep but haven’t got a reply. 

What happened with this one after? Do you still need our help?