Sugarcasino decline withdrawal

[Cheliko]

Hello, I have received an email from Sugarcasino that I have received free spins in a new game "loner".
I played them and won about 250€. From there I played some other games and won about 5000€.
The payout was canceled due to the bonus condition:

https://ibb.co/ggp27Dw

My balance was reset to €50.

Now my question: The money was won in other slots, is the reversal correct?

[Afi4wins]

19 hours ago, Cheliko said:

Hello, I have received an email from Sugarcasino that I have received free spins in a new game "loner".
I played them and won about 250€. From there I played some other games and won about 5000€.
The payout was canceled due to the bonus condition:

https://ibb.co/ggp27Dw

My balance was reset to €50.

Now my question: The money was won in other slots, is the reversal correct?

@Cheliko, Most casinos stick to their stated Bonus Terms withdrawal limits. If it's stated as 50 EUR max withdrawal amount, then that's the allowed amount that can be won and withdrawn from any free spins play. If you carried on playing and managed to increase your balance, as in your case, the max allowable withdrawal amount still remains unchanged - 50 EUR.