Casino

[Anonim-01]

I'm seeking advice and guidance regarding an unfortunate situation I encountered with an online casino. Here's a brief summary of my situation:

I made a deposit in US dollars (USD) using my Ukrainian hryvnia (UAH) bank card on the casino's platform. However, the conversion rate they applied was 1 USD = 1 UAH, while the actual exchange rate at that time was 1 USD = 40 UAH. As a result, my deposit was significantly undervalued.

Despite this, I managed to win a substantial amount of $107,500 while playing at the casino. However, when I requested a withdrawal of my winnings, the casino deducted the entire amount, citing the initial currency conversion as the reason.

I have tried to resolve this matter by reaching out to the casino's support team and even the licensing authority, Curacao eGaming, but unfortunately, I have not received any satisfactory responses or resolutions from either party.

[cocopop3011]

On 6/18/2023 at 10:51 AM, Anonim-01 said:

I'm seeking advice and guidance regarding an unfortunate situation I encountered with an online casino. Here's a brief summary of my situation:

I made a deposit in US Dollars (USD) using my Ukrainian hryvnia (UAH) bank card on the casino's platform. However, the conversion rate they applied was 1 USD = 1 UAH, while the actual exchange rate at that time was 1 USD = 40 UAH. As a result, my deposit was significantly undervalued.

Despite this, I managed to win a substantial amount of $107,500 while playing at the casino. However, when I requested a withdrawal of my winnings, the casino deducted the entire amount, citing the initial currency conversion as the reason.

I have tried to resolve this matter by reaching out to the casino's support team and even the licensing authority, Curacao eGaming, but unfortunately, I have not received any satisfactory responses or resolutions from either party.

Hello, I am so sorry this must have escaped my approval queue and I have only just seen it. Did you manage to resolve your issue or do you still need help?